Remarketing Lease End Coordinator

Stellantis Financial Services (SFS) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customers experience.

Position Summary:

The Remarketing Lease-End Coordinator at Stellantis Financial (SFS) is responsible for overseeing the end-of-lease process for leased vehicles ensuring smooth transitions for both dealers and the company. This role involves building dealership relationships coordinating vehicle returns assessing vehicle condition facilitating the check-in process the sale of the portfolio and addressing dealership and/or lessee inquires. The Remarketing Lease-End Coordinator ensures that all activities comply with company policies contractual agreements and regulatory requirements while maintaining excellent customer service throughout the process.

Essential Duties and Responsibilities:

• Be the primary point of contact for dealers during the lease-end process answering questions resolving issues and providing guidance on available options.

• Be the subject matter expert (SME) in lease vehicle returns and inspections in accordance with the terms outlined in the lease agreement (e.g. mileage limits condition of the vehicle etc.)

• Coordinate the collection of any necessary documentation related to lease return and/or dealer purchase.

• Coordinate vehicle inspections to assess and evaluate wear and tear mileage and overall condition of the vehicle.

• Evaluate documents and photographs or issues that exceed the allowable wear-and-tear outlined in the lease agreement.

• Manage dealer relationships inquiries and concerns regarding vehicle returns charges and lease terms in a professional and empathetic manner.

• Manage organize and maintain all lease-end activities. Ensure customer accounts are properly documented and updated with relevant details.

• Maintain accurate records of vehicle returns inspections and customer communications.

• Ensure all lease-end processes comply with internal policies industry regulations and legal requirements.

• Identify risks related to vehicle condition customer disputes or financial discrepancies and escalate issues as needed.

• Collaborate with other SFS departments including Collections Recovery Lease Maturity and Customer Service to address any issues that arise during the lease-end process.

• Be the primary point of contact for the Lease End remarketing team for internal SFS inquiries.

• Collaborate with other Remarketing teams and the Sales department to facilitate the resale or auction of returned vehicles.

• Develop and implement process improvements to streamline the lease-end workflow.

• Other duties and responsibilities as assigned.

Qualifications and Competencies Required To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• 2 years minimum of experience.

• 2 years minimum of Automotive industry experience.

• 3 years minimum of Customer Service experience.

• 5 years minimum experience in vehicle remarketing vehicle inspection auto auction or vehicle transportation industry.

Education:

High School Diploma and or/GED college or degree preferred.

Skills Required:

• Advanced knowledge of MS Excel Word PowerPoint and Outlook

• Strong customer service and communication skills both verbal and written.

• Excellent attention to detail and ability to document information accurately.

• Proven ability to create implement and follow standard operating procedures.

• Efficient organizational and time management skills with the ability to manage multiple tasks simultaneously.

• Problem-solving skills to resolve customer issues and discrepancies related to lease-end.

• Familiarity with auto finance systems lease management software and financial processing tools.

• Basic understanding of lease agreements residual values and vehicle condition guidelines.

• Proven ability to manage difficult or sensitive situations with professionalism and tact.

Additional Requirements:

• Overtime required required on an as needed basis.

• Travel 0-10% - as required on an as needed basis.

• Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas TX

Qualifications Preferred:

• Bachelors or four (4) year college degree.

• Previous management experience preferred.

• Experience in lease-end processes and vehicle inspections is preferred.

• Experience building relationships with dealership principles pre-owned managers and representatives a plus!

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job the employee is regularly required to sit; use hands to finger handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule This position requires the ability to work various shifts to accommodate business needs. Typically between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons.