About Handshake

Handshake was founded on a simple belief that everyone deserves a path to a great career regardless of where they went to school or who they know. Today we power 25 million job seekers 1 million employers and 1600 educational institutions.

In 2025 we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations publish benchmarks and push the boundary of data. Weve grown from $0 to $1B run rate and pay $60M to over 30K individuals every month.

Why join Handshake now:

• Shape how every career evolves in the AI economy at global scale with impact your friends family and peers can see and feel

• Partner hand-in-hand with world-class AI labs Fortune 500 partners and the worlds top educational institutions

• Work together with engineers scientists operators and more from Palantir Meta Scale AI and former YC founders

• Build a massive fast-growing business with billions in revenue

About The Role

As a Relationship Manager on our Education Success team youll own a book of education partners and help ensure they are successful engaged and retained. This role is all about building strong partner relationships driving product adoption and proactively managing account health to support renewals and long-term growth. Youll act as both a strategic advisor and customer advocate partnering closely with Support Sales Product and Marketing to deliver a strong partner experience. You should expect 25%- 35% of your time to be travel with additional variance based on seasonality and business need.

• Own a portfolio of education partners to drive retention renewals and expansion opportunities across your book of business

• Build tailored engagement programs trainings and touchpoints to increase product adoption and improve partner health at scale

• Leverage customer feedback usage data and health signals to identify risk early and drive proactive action plans that improve outcomes

• Partner cross-functionally with Support Sales Product and Marketing to resolve partner needs efficiently and strengthen the overall customer experience

You Have

Must-Haves:

• 2 years of customer success account management or partner-facing experience

• Experience managing a strategic book of business and building tailored support strategies

• Proven ability to drive onboarding adoption retention and renewal outcomes

• Strong SaaS product aptitude and ability to quickly learn complex systems

• Experience navigating complex customer relationships and handling nuanced conversations with confidence

• Strong written and verbal communication skills with a polished professional presence

• Analytical mindset with the ability to use data and judgment to assess account health and prioritize action

• High attention to detail strong project management skills and the ability to work cross-functionally in a fast-moving environment

Bonus Points:

• Experience supporting higher education career services or education-focused customers

• Experience creating customer-facing enablement content like trainings webinars or scaled programs

• Familiarity with the Handshake platform

We Offer

Handshake delivers benefits that help you feel supported and thrive at work and in life.

The below benefits are for full-time US employees.

Ownership: Equity in a fast-growing company

Financial Wellness: 401(k) match competitive compensation financial coaching

Family Support: Paid parental leave fertility benefits parental coaching

Wellbeing: Medical dental and vision mental health support $500 wellness stipend

Growth: $2000 learning stipend ongoing development

Remote & Office: Internet commuting and free lunch/gym in our SF office

Time Off: Flexible PTO 15 holidays 2 flex days

Connection: Team outings & referral bonuses

Explore our mission values and comprehensive US benefits at Experience:

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