Relationship Manager-Payments-Associate

You are passionate about growing and retaining a portfolio of business and thrive in deepening client relationships! You have found your team!

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading provider of payment fraud and data security for companies of all sizes and is engaging in a multi-year international expansion platform modernization.

As a Relationship Manager Associate in Merchant Services your role is to grow and retain a portfolio of Chase Merchant Services client relationshipsrelationships shared with our bank part of a team you will collectively support the needs of a larger book of assigned client accounts in a pooled environment and may also have direct account planning responsibilities for a few hundred clients. You will act as a Merchant Acquiring consultant to clients to increase revenue through value-add consultation in partnership with bank colleagues. Additionally you will negotiate client contracts engage in project management responsibilities and be responsible for the accurate budgeting.

Job Responsibilities:

• Manage a large portfolio of clients across team ofcollocated Relationship Managers
• Execute client needs via written and verbal communication and controlled process
• Work with internal departments to ensure a high level of support for the client including resolving software hardware contractual and policy problems
• Account and pre-call plan for a portfolio of an average of 300 clients in partnership with the banking coverage team
• Deepen bank coverage relationships through regular communication cadence
• Manage client data across systems; deliver regular status reporting to measure performance and results
• Diagnose client issues providing solutions and options and resolving with urgency
• Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness
• Consult on merchant acquiring products aligning solutions to client needs
• Implement payment solutions with skill
• Identify opportunities for and improvements in systems and products

Required qualifications capabilities and skills:

• 3years of Payments Industry experience and/or product expertise
• Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills
• Advanced virtual communication with proven track record of success working on a phone-based client management team environment and culture
• Proven cross-functional partnership and resourcefulness to solve customer needs
• Strong written presentation contract negotiationorganizational and communication skills
• Proficient with MS Office Suite with a high emphasis in other business related database programs i.e. Salesforce

Preferred qualifications capabilities and skills:

• Knowledge of Merchant Acquiring industry and procedures specifically in customer-obsessed relationship management
• Portfolio management experience with account planning and proactive tactics
• Strong analytical and research skills as it relates to problem solving and solutions delivery
• Budgeting and/or mathematical background to support pricing and contracts negotiation
• Comfortable in presenting to client decision makers and C-Level interactions
• Experienced in the process and skilled in the execution of a team-based coverage approach for a client
• Bachelors degree in business consulting marketing or other related field preferred