Relationship Banker II Flemington

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Retail Banker II is a customer liaison that is integral to delivering TDs Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope:

• Acts as a subject matter expert in the Store for both Customers and colleagues regarding all products services policies and procedures of TD especially regarding both personal banking and business banking
• Requires a broad knowledge and understanding of the full product suite services and processes of business area and could be characterized by moderate complexity/risk
• Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events save time and money and exceed their needs
• Establishes and nurtures Customer relationships by consistently displaying product knowledge actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral
• Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments proactively identifies Customer solutions and lead-focused outbound sales activities
• Evaluates issues errors and problems based on practices and existing precedents or procedures and independently resolves customer problems escalating when necessary
• Explains detailed and/or complicated information within the team
• Builds working relationships with customers and related teams
• Requires full proficiency gained through job related training to perform a range of activities
• Participates in Customer outreach servicing and advice activities to deliver on our unexpectedly human promise
• Engages in conversations with customers about loan products facilitates the application intake
• Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Education & Experience:

• HS Diploma or GED required; 2 year degree preferred
• 2 years of related experience working with customers and/or sales in any capacity
• Teller experience (Preferred)
• Cross trained to take customer transactions upon hire
• Superior Customer Service skills
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise clear and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Proficient in Microsoft Office
• Ability to provide community services including but not limited to Financial Education classes
• Notary License (Preferred)

Customer Accountabilities:

• Delivers Legendary Experience by helping Customers building relationships delivering service and advice to TD Customers
• Understands and supports the Banks Customer Service Strategy; Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools (2) providing consultative support and (3) advocating for them with proactive insights & recommendations
• Serves as a Customer advocate in providing Customer resolution proactive tips and insights on saving time & money
• Consistently executes appropriate behaviors to deliver a Legendary Customer experience that is unexpectedly human in the Store through either effective problem resolution or providing sound advice that yields a solution
• Engages in lobby leadership by orchestrating Customer flow warmly welcome discover initial needs and guides Customer appropriately
• Understands Customer preferences with banking (when and how they want) and educates Customers on self-service options that meet their needs
• May act as a point of escalation for Customer questions or concerns
• May perform a variety of (teller) transactions including check cashing deposits transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures
• Considers the impact of decisions on the well-being of TD its Customers and stakeholders
• Provides the highest level of Customer service when dealing with internal partners vendors or our Customers - WOW at every opportunity
• Improves Customer financial confidence by sharing financial knowledge to help Customers meet and exceed their financial goals
• Acts as a brand champion both internally and externally
• Champions Customer service activities; supporting Customers through challenging times and life events
• Recognizes transaction needs of clients and educates clients on self-service channels including digital options
• Brings your genuine self and turns each banking transaction into a personalized interaction one Customer at a time
• Delivers end to end advice to Customers by providing information and tools for financial management that helps Customers achieve their goals and provides real time insights

Shareholder Accountabilities:

• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
• Promotes full suite of products sales services and banking capabilities
• Understands and applies operating policies and procedures
• Supports the timely and accurate completion of business processes and procedures
• Escalates non-standard or high-risk transactions/activities as necessary
• Ensures documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
• Ensures necessary due diligence to support the accuracy of all customer transactions/activities
• Be knowledgeable of and complies with Bank Code of Conduct
• Contributes to business objectives for Operational Excellence by fully understanding accountability in driving an operationally sound location
• Executes with excellence by adhering to all Risk and Control Policies and Procedures

Employee/Team Accountabilities:

• Participates fully as a member of the team supports a positive work environment that promotes service to the business quality innovation and teamwork and ensures timely communication of issues/points of interest
• Supports the team by continuously enhancing knowledge/expertise in own area and participates in knowledge transfer within the team and business unit
• Participates in personal performance management and development activities
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to a fair positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the Bank both internally and/or externally
• Utilizes feedback through coaching sessions to demonstrate stronger performance
• Establishes relationships with partner bankers to make effective referrals to them
• Contributes to a positive work environment by aligning to TD Model Brand and Culture by participating fully as a member of the team
• Collaborates with team members in contributing to the success of the team and organization
• Actively seeks opportunities to improve delivery of work with high attention to quality standards
• Actively takes ownership of own career and aspirations. Seeks out diverse feedback to continuously develop and enhance skills
• Positively embraces change
• Adheres and participates in TDs Shared Commitments and code of conduct expectations

OCC Language:

• This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act 12 CFR Part 1026.36 and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) 12 U.S.C. 5102 et seq. and its implementing regulations 12 CFR Part 1007
• Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act 12 CFR Part 1026.36
• Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) 12 U.S.C. 5102 et seq. and its implementing regulations 12 CFR Part 1007
• Satisfactory results on a criminal background check and a credit report check and statements/certification from job applicant regarding administrative civil and/or criminal findings by any government agency/authority are required by federal law for this position

Physical Requirements:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel Occasional
International Travel Never
Performing sedentary work Continuous
Performing multiple tasks Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds Continuous
Sitting Frequent
Standing Frequent
Walking Occasional
Moving safely in confined spaces Occasional
Lifting/Carrying (under 25 lbs.) Occasional
Lifting/Carrying (over 25 lbs.) Occasional
Squatting Occasional
Bending Occasional
Kneeling Occasional
Crawling Occasional
Reaching overhead Occasional
Reaching forward Occasional
Pushing Occasional
Concentrating for long periods of time Continuous
Applying common sense to deal with problems involving standardized situations Continuous
Reading writing and comprehending instructions Continuous
Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.