Registrar Specialist

About Us - Values Overview

Department Summary

The Registrars Office provides support services to students faculty staff and other constituents in the areas of academic advising support programs course scheduling enrollment degree verification transfer articulation test credit athletic certification and maintenance of student academic records as well as handles state and federal reporting.

We recognize our responsibility to foster an open welcoming environment where students faculty and staff of all backgrounds can collaboratively learn work and serve.
The university has a generous benefits leave and perks package that includes flexible hours and remote work arrangements tuition scholarships for employee and immediate family and recreational resources and activities.

UNT is located in Denton Texas a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth about 40 miles away. UNTs proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences.

Position Overview

This position supports records and registration and is responsible for the maintenance and coordination of student records within various software platforms and student information systems ensuring the accuracy and integrity of academic data. This role requires direct interaction with students former students faculty and staff processing data-driven requests and ensuring compliance with a range of institutional state and federal regulations.

This position requires a detail driven critical thinker who thrives in a fast-paced environment and is skilled in using various software platforms to provide accurate timely support. This position provides crucial front-line interactions with students faculty and staff through targeted communications and documentation related to student records and office procedures.

Minimum Qualifications

Associates degree and one year of office administration experience; or any equivalent combination of education training and experience.

Knowledge Skills and Abilities

Skill in telephone etiquette and courteous communication with public verbally and in writing. Ability to evaluate facts or situation to route calls/customers appropriately. Strong customer service skills. Basic MS Office skills. Skill in the operation of a variety of office machines including personal computers telephones and copiers filing and recordkeeping English composition grammar spelling and punctuation and basic math. Knowledge of standard office policies and procedures.

Preferred Qualifications

The preferred candidate will possess the following additional qualifications: Quality customer service skills responsible dependable and professional. Excellent verbal and interpersonal skills. Dedication to customer satisfaction by providing timely and accurate services. Flexibility to change tasks quickly. Bachelors Degree. Supplemental pay for fluent Spanish-speaking staff.

Required License/Registration/Certifications

Job Duties

• Serve as front line contact for customer inquiries through multiple software systems providing professional guidance and support.
• Provide interpretation of academic policies and procedures to students faculty and staff and by serving as a knowledgeable resource on PeopleSoft functionality and student records workflows.
• Interpret and comply with applicable policies at the state federal and university level when resolving and responding to customer requests and inquiries.
• Collaborate across departments to resolve customer issues and improve workflow and determine need for escalation of complex or time sensitive inquiries.
• Rapidly learn a variety of complex software systems and establish technical proficiency to process research and respond to customer requests.
• Analyze request patterns and provide feedback on potential process improvements.

Physical Requirements

Communicating with others to exchange information.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Mon-Fri 8a-5p with some overtime

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit and takes actions to prevent discrimination harassment (including sexual violence domestic violence dating violence and stalking) and retaliation on the basis of race color religion national origin sex age disability genetic information or veteran status in its application employment practices and facilities; nor permits race color national origin religion age disability veteran status or sex discrimination and harassment in its admissions processes and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination harassment and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice file a charge or report or testify assist or participate in a related investigation or proceeding.