Registrar Coordinator

About Us - Values Overview

Department Summary

The Registrars Office provides support services to students faculty staff and other constituents in the areas of academic advising support programs course scheduling enrollment degree verification transfer articulation test credit athletic certification and maintenance of student academic records as well as handles state and federal reporting.

We recognize our responsibility to foster an open welcoming environment where students faculty and staff of all backgrounds can collaboratively learn work and serve.
The university has a generous benefits leave and perks package that includes flexible hours and remote work arrangements tuition scholarships for employee and immediate family and recreational resources and activities.

UNT is located in Denton Texas a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth about 40 miles away. UNTs proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences.

Position Overview

This position supports certifications and reporting and is responsible for facilitating processes efficiently for the maintenance and coordination of student records and serves as the first level of escalation for problem resolution. Work is performed within various student platforms and information systems ensuring the accuracy and integrity of academic data. This role requires direct interaction with students former students faculty and staff processing data-driven requests and ensuring compliance with a range of institutional state and federal regulations.

This position requires a detail driven critical thinker who thrives in a fast-paced environment is technically proficient in various software platforms and understands interdependencies. This position provides crucial front-line interactions and training for students faculty and staff through targeted communications and documentation related to student record maintenance processes and procedures. Registrar Coordinators supervise a team of student workers and assist with the coordination of daily operations.

Minimum Qualifications

Associates degree and two years of office administration experience; or any equivalent combination of education training and experience.

Knowledge Skills and Abilities

Proficiency in MS Office and other related technologies or ability to quickly assimilate. Skill in telephone etiquette and courteous communication with public verbally and in writing evaluating facts to trouble shoot issues. Strong customer service skills. Skill in the operation of a variety of office machines including personal computers telephones and copiers filing and recordkeeping English composition grammar spelling and punctuation and basic math. Knowledge of standard office policies and procedures ability to quickly assimilate.

Preferred Qualifications

Quality customer service skills responsible dependable and professional. Previous experience working in a higher education setting. Excellent verbal and interpersonal skills. Experience with Microsoft Office Products. Supplemental pay for fluent Spanish-speaking staff.

Job Duties

• Manages a team of student workers including: hiring training evaluating planning timekeeping scheduling and assigning work activities.
• Effectively communicates a broad range of policy and procedural information to students former students faculty and staff.
• Interprets policy and aids stakeholders in resolution of problems including escalations and troubleshooting for their area of specialization.
• Provides feedback on business processes for continuous improvement to support excellent student service and overall institutional and student success.
• Performs system testing related to platform upgrades and business process changes.
• Drafts and updates internal business process documentation.
• Prepares analyzes and monitors reports and maintains statistical data on productivity output.
• Rapidly learns a variety of complex software systems and maintains technical proficiency to process research and respond to customer requests.

Physical Requirements

• Communicating with others to exchange information
• Sedentary work that primarily involves sitting/standing

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8:00am-5:00pm with some overtime

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit and takes actions to prevent discrimination harassment (including sexual violence domestic violence dating violence and stalking) and retaliation on the basis of race color religion national origin sex age disability genetic information or veteran status in its application employment practices and facilities; nor permits race color national origin religion age disability veteran status or sex discrimination and harassment in its admissions processes and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination harassment and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice file a charge or report or testify assist or participate in a related investigation or proceeding.