Regional Service Manager

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

Job Summary
The Service Center Manager is responsible for supervising a team of technical professionals in delivering field service engineering support to customers. This role ensures the effective execution of service operations resolves complex technical issues and maintains high levels of customer satisfaction. The manager plays a key role in setting team goals managing performance and ensuring compliance with service standards.
This job profile is intended for People Managers of 4 junior to experienced expert-level Summary

The Regional Service Manager will develop world-class water and wastewater pump service training with content focused on system troubleshooting and how to execute root cause analysis of systems. The target audience is Distributors and Representatives. As a Regional Service Manager you will focus on developing and delivering innovative training programs on the Sulzer pumps including the development of the Sulzer service school.

Key Responsibilities

As Regional Service Manager you will focus on developing and delivering innovative training programs for water and wastewater pump service including system troubleshooting and root cause analysis.

Development of training materials including webinars presentations videos online resources and new innovative training experiences.

Conduct training sessions workshops and seminars for sales distributors representatives customers and internal staff.

Assess training needs and continuously update and improve training programs to ensure relevance and effectiveness.

Collect feedback and evaluate the impact of training sessions to make necessary improvements.

Perform treatment application and system audits as needed.

Critical Success Factors

Effective presenter/communicator

Must possess a superior customer service focus.

Demonstrated technical aptitude and desire to learn all product lines.

Superior analytical problem-solving skills

Demonstrated success through focus good judgment and decision-making.

Strong sense of teamwork

Well developed sense of urgency to deliver results.

Excellent relationship and people skills.

Qualifications/ Experience

College degree preferred

5 years experience working in a technical service / training role

Comprehensive understanding of pumps motors variable frequency drives and pumping system design

Proven experience in developing and delivering technical training programs particularly in the wastewater industry

Problem-solving abilities and a keen eye for detail in troubleshooting pump-related issues

Good verbal and written communication skills.

Team player flexible and 100% customer service attitude.

Willingness to travel 70% within North America

Computer Skills: Working knowledge of Microsoft Office products such as Word Excel Power Point and Outlook

• All employees understand and can explain the structure and objectives of the Safe Business Practices.
• All employees follow the safety rules.
• All employees have the right and duty to intervene in the event a safety concern becomes addition acceptance of an intervention should be accepted in a positive manner as it could have prevented an accident.

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil Canada China Finland Germany Ireland Mexico Switzerland South Africa the UK and the USA.