Regional Sales Coordinator, Team Lead

Dow Jones is a provider of global business news and information services. Owned by media giant News Corp. the company publishes The Wall Street Journal and other newspapers newswires Web sites newsletters databases and magazines as well as produces radio and television. Other well-known media properties from Dow Jones include Barrons Dow Jones Newswires MarketWatch Investors Business Daily Financial News Private Equity News & WSJ Pro.

The role of the Lead Regional Sales Coordinator (RSC) is to work closely with the Enterprise Sales Team to ensure that clients experience a first-class relationship with Dow Jones and support the smooth operational processes for B2B sales of The Wall Street Journal Barrons MarketWatch Investors Business Daily Financial News and Private Equity News. While this role does not directly manage personnel it serves as an elevated peer-leader within the RSC team.

In addition to executing core RSC duties the Lead RSC will drive operational excellence by onboarding and training new team members acting as the subject matter expert on system and process updates and formalizing team workflows. This individual will also work cross-functionally with all teams supporting Enterprise sales to develop implement and champion best practices.

The Lead Regional Sales Coordinator will work closely with the Enterprise Sales team and specifically the New Business Sales Managers Account Managers and Client Success Managers in support of sales activities contracting setup of client accounts and ongoing account changes.

Where appropriate the Lead RSCs customer interaction will be via telephone and email.

TEAM LEADERSHIP & OPERATIONAL EXCELLENCE

• Onboard and train new Regional Sales Coordinators ensuring they understand systems workflows and compliance standards.
• Act as the primary point of contact for the RSC team regarding system updates process changes and tool optimization (e.g. CRM updates).
• Lead the development documentation and maintenance of RSC-related Standard Operating Procedures (SOPs) to ensure team consistency.
• Collaborate cross-functionally with all internal teams supporting Enterprise sales to identify operational efficiencies and establish best practices.
• Gather feedback from the RSC team to identify process bottlenecks and partner with management to implement solutions.

ANALYSIS AND REPORTING

• Compile regular or ad-hoc reports on account usage billing and client business
• Prepare user or usage reporting in partnership with local internal teams
• Partner with the internal teams to resolve billing issues
• Calculate and process credit and debit adjustments with Accounts Payable team

ACCOUNT SET-UP

• Prepare Sales Order Forms according to specific billing requirements for new accounts additional services closed accounts address and contact changes
• Collect confirmation documents to verify customer orders cancellations or changes
• Scan Order Forms contracts and all related information plus update information in global CRM system
• Electronically file contracts and sales orders

CUSTOMER AND CLIENT LIAISON

• Initiate product trials for new/additional users from Dow Jones and third party vendors
• Act as liaison for new and existing customers through follow-up to ensure correct service levels and rates are applied
• Communicate with Clients to resolve user count and service discrepancies

STRATEGIC PROJECTS

• Special projects as requested by sales management and internal teams
• Champion operational projects aimed at scaling the efficiency of the RSC function.

YOU HAVE:

• Minimum of 45 years of proven success in customer engagement B2B sales or sales operations/support
• Demonstrated experience mentoring training or peer-leading in a professional setting.
• Proven track record of building successful cross-functional relationships and alignment across multiple operational teams.
• Exceptional written and verbal communication skills with the ability to clearly explain complex processes and system changes.
• Proven ability to multi-task and adhere to tight deadlines in a fast-paced collaborative environment
• Excellent organizational skills with a keen attention to detail
• Strong technical aptitude; experience creating documentation user guides or SOPs is highly preferred.
• Proficiency in Microsoft Office suite & Google Drive and advanced familiarity with global CRM workflows.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation

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Business Area:

Dow Jones - Industries

Job Category:

Sales

Union Status:

Non-Union / A clear and likely internal candidate

Base Pay Range: 75000 - 95000

Were committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidates experience skills location and other relevant factors.

For bonus-eligible roles targets are determined based on multiple considerations including market benchmarks and individual contributions.

For benefits-eligible roles we offer a comprehensive and competitive benefits package covering health retirement wellbeing and more along with optional benefits to meet the diverse needs of our employees.