Regional Operations Specialist

About SpotOn

Were not just building restaurant tech were giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools everything we do helps operators boost profit work smarter and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025) based on ratings from real users

• Rated the top-rated point-of-sale (POS) for restaurants bars retail and small businesses by Capterra users

• Awarded Great Places to Work and Built Ins Best Workplaces for multiple years running

We move fast care hard and fight for independent restaurant operators to do what they love and love doing it. If youre looking to make an impact with heart and hustle SpotOn is the place for you.

The Regional Operations Specialist supports and optimizes day-to-day regional operations for the companys Point of Sale (POS) and restaurant management systems. This role ensures accurate merchant onboarding timely deployment of hardware and software and effective resolution of operational and technical issues.

Working closely with cross-functional teamsincluding Sales Product Customer Success and Financethe Specialist drives operational efficiency improves workflows and contributes to a consistent high-quality client experience.

• Lead regional client onboarding including POS setup installation and configuration.

• Troubleshoot and resolve escalated technical hardware and payment processing issues.

• Identify inefficiencies and recommend or implement regional process improvements.

• Monitor deployment progress to ensure timely accurate delivery of hardware and software.

• Maintain accurate records of merchant accounts and project activities in CRM systems.

• Support workflow standardization and operational best practices across regions.

• Collaborate with cross-functional teams to ensure seamless transitions from sales through implementation.

• Track and report key operational metrics identifying trends and opportunities for improvement.

• Ensure compliance with company policies data protection standards and industry regulations.

• Deliver high-quality accurate work and outcomes by consistently adhering to documented processes including Standard Operating Procedures (SOPs) Service Level Agreements (SLAs) and checklists.

• Review and verify outcomes before submission to maintain consistency and high-quality standards.

• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

• Strong technical understanding of POS systems software configuration and basic networking.

• Hands-on experience with POS hardware setup and troubleshooting (terminals tablets printers peripherals).

• Familiarity with CRM and tracking tools (e.g. Salesforce).

• Working knowledge of payment processing systems gateways and reconciliation workflows.

• Proven problem-solving ability with sound judgment in escalating complex issues.

• Excellent communication and collaboration skills with internal teams and clients.

• Strong attention to detail and adherence to operational procedures.

• Ability to mentor and guide junior team members.

• Highly organized with the ability to manage multiple priorities in a fast-paced environment.

• Experience in operations customer support or related rolespreferably within technology SaaS or restaurant/retail environments.

• Background in software or hardware deployments and escalated issue resolution preferred.

• 2 years of professional experience in customer success or related roles.

• Experience in fintech or SaaS environments preferred.

We will never ask candidates to pay fees purchase equipment or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@). If something seems suspicious please contact us at .

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law.

Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.

Required Experience:

IC