Regional Operations Manager

Key Responsibilities

1. Operational Leadership & Effectiveness

• Lead day-to-day operational performance across a designated region of grocery stores ensuring adherence to company standards policies and procedures.
• Drive operational effectiveness through consistent execution of best practices in store operations merchandising food safety shrink control and customer service.
• Analyze KPIs (sales margin shrink labor inventory turns customer satisfaction) and implement action plans to improve results.
• Partner with Store Managers and District/Area Leaders to identify performance gaps and develop corrective strategies.
• Ensure compliance with all federal state and local regulations including labor laws health codes and safety standards.

2. Payroll & Labor Management

• Oversee regional payroll management including labor budgeting forecasting and scheduling effectiveness.
• Ensure accurate payroll processing and compliance with wage-and-hour regulations.
• Identify opportunities to optimize labor productivity while maintaining service standards.
• Coach store leadership teams on effective labor planning and payroll controls

3. Remodels New Stores & Acquisitions

• Support store remodel projects working cross-functionally with construction merchandising IT and operations teams to ensure on-time and on-budget execution.
• Lead operational readiness for new store openings including staffing training systems setup and pre-/post-opening support.
• Assist with the integration of acquired stores ensuring smooth operational transitions cultural alignment and adoption of company systems and standards.
• Conduct post-remodel new store and acquisition reviews to assess performance and identify improvement opportunities.

4. Leadership & Talent Development

• Assist the RVP in developing and executing regional operational strategies.
• Serve as a coach and mentor to Store Managers and regional leadership building a strong bench of talent.
• Participate in hiring performance management succession planning and development of high-potential leaders.
• Foster a culture of accountability engagement and continuous improvement.

5. Financial & Business Management

• Support regional P&L performance through expense control labor optimization shrink reduction and operational efficiencies.
• Collaborate with merchandising and supply chain teams to improve in-stock levels inventory accuracy and sales execution.
• Prepare operational reports and recommendations for the RVP and senior leadership.

6. Collaboration & Communication

• Act as a key liaison between store operations and corporate support teams.
• Communicate company initiatives clearly and ensure consistent execution across the region.
• Support change management efforts related to new systems processes or organizational initiatives.

Qualifications

• Multi-unit and Store Manager Operations Management preferred.
• Progressive leadership experience in grocery or multi-unit retail operations.
• Demonstrated experience in payroll and labor management including budgeting and compliance.
• Proven track record supporting remodels new store openings and/or acquisitions.
• Strong financial acumen with experience managing operational KPIs and P&L drivers.
• Excellent leadership coaching and communication skills.
• Ability to travel within the region.

Competencies

• Strategic and operational thinking
• Data-driven decision making
• Change leadership
• Cross-functional collaboration
• High level of integrity and accountability

Work Environment

• Combination of store office and field-based work.
• Frequent travel within the assigned region.
• Flexible schedule to support business needs including occasional nights and weekends.

Houchens Industries is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair efficient and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize summarize and analyze information provided by candidates including resumes application responses and other materials submitted during the application may be used to identify patterns highlight relevant skills and experience and assist in comparing a candidates qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions which will ultimately be made by the hiring team.