Regional Onsite Manager

We are Indeed Flex. We Help People Get Jobs. Right now were hiring!

We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed transparency and choice.

We operate with the agility and energy of a high-growth scale-up but we are backed by the stability and resources of Indeed - the worlds #1 job site. This gives us a unique advantage: the freedom to innovate at speed with the muscle to dominate the market.

The Role

The primary purpose of the Regional Onsite Manager is to oversee and optimize client onsite operations for Indeed Flex. This role involves managing and enhancing operational processes for both existing and new onsite accounts with a strong focus on improving efficiency productivity and service delivery. Additionally this role will lead and manage a team of onsite managers ensuring the successful implementation and execution of operational plans adherence to agreed contracts and KPIs and the provision of strategic guidance to enhance recruitment processes and overall performance.

Youll lead a team of 10 Onsite Managers across a portfolio of enterprise client accounts owning day-to-day quality performance and growth of our onsite operations. Youll drive fulfillment retention and CSAT across multiple sites while rebuilding how we work with AI and automation woven into the playbook.

Were scaling fast. The right person thrives in ambiguity adapts as priorities shift and treats process design as a craft.

This position is located onsite in Austin TX (at The Domain) five days per week with the option to work from home on Thursdays.

What youll need

• Traditional staffing or recruitment industry experience including hands-on recruiting and hosting hiring events
• Previous experience as an Onsite Manager or equivalent client-facing site leadership role
• Comfort and confidence working directly with clients from frontline operations leads to senior decision-makers
• Track record of leading high-volume operations or support teams
• High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage (Salesforce Google Workspace Slack Asana)
• Curiosity about AI and automation with a track record of using tech to scale workflows and remove friction for your team
• Highly proficient in process review continuous improvement and root cause analysis to proactively seek out and identify opportunities for improvement to processes policies and tools
• Flexibility and adaptability in a fast-changing ambiguous environment
• High-level of analytical and critical thinking skills with a strong drive to investigate analyze and resolve simple and complex problems
• Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision
• Commitment to our mission: helping people get jobs instantly

Nice to Have

• Proven track record improving onsite operations in logistics retail or a similarly high-volume industry
• Experience managing multiple large-volume enterprise clients simultaneously

What youll be doing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

• Build lead and develop the Onsite Managers into a unified and aligned service delivery team delivering seamless high-quality onsite operations and exceptional support experiences to clients and internal workgroups.
• Provide additional onsite coverage as needed particularly during teammates PTO or other absences to maintain seamless service delivery and support.
• Define document and execute an ongoing onsite processes to achieve short-term business objectives while planning for long-term growth
• Manage the creation of regionally aligned resolution processes procedures and responses for common issue types and promote principles of centralized knowledge sharing.
• Manage client relationships by ensuring resource availability tracking solutions and overseeing the execution of delivery milestones.
• Collaborate with internal and external stakeholders to continuously improve workflow and processes for service delivery case management shift handoffs escalations and building customer loyalty.
• Coordinate regularly with customers and cross-functional teams to build customer-centric efficient and scalable operations strategies.
• Conduct regular service delivery assessments to ensure continuous improvement in performance quality and safety.
• Monitor and measure both team performance through KPIs and Business Intelligence reporting to ensure all metrics and service deliverables are met.
• Forecast staffing requirements provide meaningful 1:1 coaching and development ensure 100% shift accuracy in ACP and continuously improve Customer Satisfaction (CSAT) score.
• Proactively support the hiring process including reviewing candidates conducting interviews supporting onboarding and delivering training to new hires.

What youll get

• $100000 to $120000 annual salary
• Medical Dental Vision and 401K
• Performance-based bonus totaling 12% of annual salary
• Access to Company & Employee Benefits
• 25 days PTO (prorated) Birthday Off
• 8 Paid Holidays
• Duvet days (½ day off every quarter)
• Volunteer days

About Us

Were helping people get jobs by modernizing the world of temporary work. At Indeed Flex we provide our community of Flexers with total control choice and ownership over how they work. Through our evolving technology were putting the power of work in the palm of peoples handsconnecting businesses with skilled vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles. This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.

Whether its hospitality retail or warehousing were building a more flexible efficient and empowered labor market for everyone.

Work Environment

This job operates in a professional office environment client facility environment remotely or in a hybrid capacity. This role routinely uses standard office equipment to complete daily responsibilities and duties. If working in a remote office environment a clean designated workspace must be kept in a safe condition free from hazards to both the employee and the equipment. Remote office positions also require reliable high-speed internet and privacy when having confidential conversations or viewing client-specific materials.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk for most of the day; and is occasionally required to climb or balance; and stoop kneel crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

This position requires the employee to drive.

Travel

This position requires 50%-75% travel per month. Most travel is outside of the local area and will require overnight accommodations.

All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements.

EEO Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.