Regional Network Analyst

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC your contributions matter and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees a defined benefit pension plan generous time off benefits numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title:Regional Network Analyst
Job Title:Network Specialist III
Agency:Health & Human Services Comm
Department:Reg Office Sup Deskside Reg
Posting Number:17861
Closing Date:07/20/2026
Posting Audience:Internal and External
Occupational Category:Computer and Mathematical
Salary Range:$4523.16-$5888.50
Pay Frequency: Monthly
Salary Group:TEXAS-B-21
Shift:Day
Additional Shift:Days (First)
Telework:
Travel:Up to 30%
Regular/Temporary:Regular
Full Time/Part Time:Full time
FLSA Exempt/Non-Exempt:Nonexempt
Facility Location:
Job Location City:CORPUS CHRISTI
Job Location Address:5155 FLYNN PKWY
Other Locations:Corpus Christi
MOS Codes:7C17C017DX17S17SX
181X182X18E1B4X11D7X11D7X31N2X1255A255N255S255Z25B25D25H25U25X26A26B26Z35T514A
5COX1D5C0X1N5C0X1S681X682X781X782XCTICTMCTTCWTCYB10CYB11ETISMITITS

Brief Job Description:

The Network Specialist III position reports to the Health and Human Services Information Technology Manager in Region 11 (South Texas). This position works under limited supervision with latitude for initiative and independent judgment. It serves as a key central point of contact for resolving escalated deskside and network related issues. This position works closely with other technical support teams performing complex and advanced computer systems analysis work evaluating and optimizing computer systems for effective performance supporting local and wide area networks and performing some project management duties. This position provides technical oversight of unit operations in the Corpus Christi and Laredo area. This includes providing technical assistance to deskside staff contracted technicians and vendors. This position can perform research of technological solutions enhancements and modifications to existing environment which have a direct impact on customer base. This position provides hardware and software support which may include servers computers printers multi-function devices mobile devices business applications and network-related equipment. This position is also responsible for performing desktop and network reviews including performance monitoring using agency approved tools and technology. This position may provide technical training and mentorship to other deskside staff. Job responsibilities may require occasional after-hours and weekend work. Travel to other work locations with overnight stay may also be required. This position may perform other job duties as assigned by management.

Essential Job Functions:

Respond to and process incident tickets problem calls service requests work orders and escalated issues within established service levels. 35%
Troubleshoot and maintain agency hardware software and network equipment. 15%
Install configure maintain and administer servers network equipment computer systems operating systems and agency business applications. 10%
Complete assignments within established timeframes according to management expectations. 15%
Perform project management duties and oversight to ensure state policy and procedures are followed through successful project completion. 15%
Develop and submit reports technical analysis and email correspondence to management peers and customers as required. 10%

Knowledge Skills Abilities (KSAs):

Knowledge of systems administration; computer hardware and software configuration and troubleshooting; operating systems and applications; computer programming and architecture of scripting languages; and basic Internet security administration.
Knowledge of recognizing analyzing and resolving complex technical issues; to analyze systems and procedures; to use network management administration and other system administration tools.
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
Skill in identifying and resolving hardware software and network related issues.
Skill in supporting local and wide area networks including associated hardware such as routers switches and network cabling.
Skill in desktop and network performance monitoring.
Skill in using Microsoft Windows 11 Office 365 and SharePoint.
Skill in performing project management duties including oversight status reporting resource allocation and scheduling.
Ability to manage multiple projects and assignments to meet deadlines.
Ability to communicate effectively both verbally and in writing.
Ability to lead technical teams and oversee the work of others.
Ability to communicate technical information to non-technical staff.
Ability to provide technical training to others.
Ability to establish and maintain effective working relationships.
Ability to provide exceptional customer service.
Ability to establish and maintain effective and positive working relationships with agency staff vendors and contractors.

Registrations Licensure Requirements or Certifications:

ITIL (Information Technology Infrastructure Library) Foundations preferred but not required.
A and Network certifications preferred but not required.
A valid Texas drivers license is required.

Initial Screening Criteria:

Graduation from a four-year accredited college or university with major course work in computer information systems computer science computer networking or other similar field of study. Education and work experience may be substituted for one another. Experience working in a customer oriented environment performing desktop and network support work. Experience supporting Microsoft Windows 11 and Microsoft Office 365 products. Experience with supporting users in an Active Directory environment. Experience with performing project management duties or leading technical teams is not required but preferred.

Additional Information:

This position may travel approximately 30% of the time normally within regional boundaries but occasional out-of-town travel with overnight lodging may be required. Occasional overtime weekend and holiday work may be required. Must be able to lift and move approximately 30 lbs. of equipment.

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Active Duty Military Reservists Guardsmen and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include but not limited tothose listed in this posting. All active-duty military reservists guardsmen and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditors Job Descriptions Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA) HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application contact the HHS Employee Service Center at 1-. If you are contacted for an interview and need accommodation to participate in the interview process please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.