Regional Manager Dallas-Fort Worth, Texas
Dallas, TX - USA
Job Summary
- Ensure that assigned managers are aware of and training on the use of company tools resources and sops. Monitor KPIs and train and coach managers on areas of needed improvement and best practice.
- Assist in onboarding and set-up of new associations including interviewing and selecting team members interfacing with board members and coordinating necessary internal resources to integrate community into APM.
- Under direction of Regional Director or in coordination with other leaders coordinate and facilitate quarterly CME meetings for managers.
- Act as an intermediary with owners/residents when complaints arise that have not been successfully resolved by the manager.
- Lead and mentor assigned general/community managers fostering a culture of collaboration accountability and high performance. Work closely with other departments such as sales and marketing client accounting HR IT and corporate accounting to align management strategies with broader company goals.
- Work with managers to identify and mitigate risks related to property operations ensuring compliance with relevant laws regulations and contractual obligations. Work with legal insurance and compliance partners to address any issues that may arise.
- Occasionally fill in managing communities in the absence of the general/community manager including preparation of board meeting materials oversight of any assigned on-site staff and interface with residents.
- Review board meeting reports and ensure compliance with APM standards for preparation and delivery of same.
- Utilize data and analytics to drive decision-making forecast trends and inform management strategies.
- Attend monthly and quarterly board meetings vendor events corporate offsites and other meetings as assigned. Engages in local events and is present at crucial business meetings.
- Effectively communicates the business vision and cultivates an initiative-taking and engaged team to execute the business plan. Fosters a culture focused on high performance exceptional service and accountability.
- Cultivates and maintains robust relationships with board members and corporate teams fostering productive communication and collaboration. At times may be required to assist with contract negotiations property tours sales presentations and inspections.
- Participate in designated training programs to enhance knowledge and skills. Attends all scheduled training and informational sessions CAI meetings monthly meetings cascade training calls monthly business reviews and team calls.
- Hybrid position based out of the regional office.
- Travel requirement: 60-75% of the time.
- Bachelors degree in Business Management Finance Business Administration Hospitality Management Business Analysis and/or Management or another related field. Certificate programs CMCA AMS to be obtained within the first 6 months of hire.
- 7 years of experience in HOA property management with experience managing luxury high rise HOA communities.
- Proven track record of managing large and diverse portfolios with a strong understanding of property dynamics.
- Proven success leading mentoring and developing teams.
- Strong client relationship and account management experience with Boards and executive stakeholders.
- Excellent communication problem solving and organizational skills.
- Strong financial acumen including experience with budgeting financial reporting and maximizing property values.
- Ability to resolve issues and achieve goals through diverse leadership teams. Demonstrate teamwork creativity and decisiveness.
- Highly motivated autonomous outcome foused committed to excellence and customer service.
- Seeks learning and advancement opportunities embraces new activities responsibilities and challenges.
- Possesses the ability to learn technology initiatives and cascade this knowledge to others. Proficient in Microsoft Office (strong Excel & Smart Sheets) and SNAP HOA software.
- Communicates clearly and effectively in different forms and with diverse audiences.
- Bilingual in Spanish is strongly preferred.
- Hybrid Work Model:Flexible schedule with 1-2 in office days per week.
- Collaborative Culture:Work in an environment that values teamwork innovation and mutual respect.
- Comprehensive Benefits:Competitive salary health insurance and 401(k) matching.
- Work-Life Balance:Enjoy unlimited PTO plus sick time holiday pay and your birthday holiday.
- Technology Investment:Work with the industrys leading tools and resources to ensure efficiency and empower team members to succeed.
- Commitment to Growth:Be a part of a company that prioritizes success and provides the support needed to thrive and achieve organizational goals.
Required Experience:
Manager
About Company
Why You'll Love Working at Action At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, ... View more