Regional Manager

About Roberts Resorts & Communities:

This company operates nationally and is growing by the day. At Roberts Resorts & Communities were on a mission to build community and fulfill dreams. Through our core values of resourcefulness integrity passion and epic customer service were dedicated to making a difference in the lives of 30000 families. If youre passionate about creating meaningful impact thrive in a culture of integrity and are committed to delivering exceptional service we invite you to join us in turning visions into reality and shaping a brighter future together.

Position Summary:

The Regtional Manager is the owner of their assigned Manufactured Community and RV Resort portfolio. This is not a caretaker role it is a P&L-minded numbers-driven leadership seat. The person in this seat is accountable for the financial physical and cultural health of every community in their area and for holding their on-site team accountable to the same standard.

If a community in this portfolio is underperforming the Regional Manager owns the problem and owns the fix.

Ideal Candidate:

• You Get It: Understands that manufactured housing operations is a numbers business wrapped in a people business occupancy NOI and delinquency are not back-office concerns they are daily obsessions.
• You Want It: Genuinely wants to lead people hold hard conversations and be measured publicly against a scorecard not someone who wants a title without the accountability that comes with it.
• You Have the Capacity: Has the bandwidth travel tolerance (75%) and operational maturity to run multiple communities simultaneously without losing consistency at any one of them.

Performance Objectives:

• Own the operational financial and cultural performance of the assigned Manufactured Community and RV Resort portfolio.
• Be accountable for the financial physical and cultural health of every community within the assigned portfolio.
• Hold Community Managers and on-site teams accountable for achieving company standards and performance expectations.
• Take ownership of underperforming communities by identifying issues implementing solutions and driving measurable improvement.
• Drive Financial Integrity by managing NOI performance budget adherence delinquency control and Capex planning.
• Maintain Physical Standards by ensuring a Disneyland community appearance standard through quarterly inspections and Facility Standard Reviews.
• Lead People Leadership initiatives including hiring training conducting weekly manager meetings completing annual performance reviews and holding teams accountable to established goals.
• Foster an exceptional Resident & Community Experience through weekly resident activities resident relations feedback management and timely response to resident concerns.
• Ensure Policy & Process compliance by documenting implementing and enforcing MH Operations policies manuals and operating handbooks.
• Monitor and manage weekly scorecard metrics across every community including:
• NOI vs. Budget (%) monthly and quarterly by community.
• Occupancy / Fill Rate (%).
• Delinquency Rate target 2% of receivables tracked by dollars and number of delinquent residents.
• Capex vs. Budget.
• Invoice Approval Turnaround.
• Weekly Resident Activity Completion one activity per community every week no exceptions.
• Weekly Manager 1:1 Completion with every direct-report Community Manager.
• Training Cadence one team training each month (Teams or in-person) and one fully in-person training each quarter.
• Establish 35 quarterly goals aligned with scorecard performance gaps or company priorities.
• Develop and execute improvement initiatives such as reducing delinquency completing Capex planning or documenting and implementing operational processes.
• Review scorecard performance and quarterly goals each week with the VP of Operations.

Key Competencies:

1. Leadership: Sets clear expectations inspects what they expect develops the bench beneath them.
2. Strategic Thinking: Reads the numbers before they read the room; adjusts strategy based on trend not instinct.
3. Communication: Delivers company direction clearly; surfaces bad news early not late.
4. Problem-Solving: Owns root cause not just symptom management.
5. Operational Excellence: Runs a tight standardized replicable operation across every community in the portfolio.

Education & Experience:

• 5 years of business operations experience
• Bachelors degree or an equivalent combination of education and experience
• Comfortable operating in a detail-oriented deadline-driven metrics-first environment
• General knowledge of property maintenance

Compensation

• $85000 starting base salary
• Up to 30% annual performance bonus

Physical Requirements:

• Physical Activities: Constantly talk walk hear and use hands; Occasionally stand sit and reach with hands and arms.
• Lifting Requirements: Up to 25 lbs.
• Environment Conditions: Occasionally exposed to temperature changes

Benefits:

• Medical Dental and Vision Insurance
• Employer Paid Life Insurance
• Voluntary STD LTD Accidental and Critical Illness
• PTO and 11 Paid Holidays
• 401k & 401k Matching
• Working in an inclusive community
• Complimentary stay at our resorts

Commitment to Diversity:

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race color religion sex sexual orientation gender identity national origin age disability or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated voices are heard and excellence thrives.

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