Regional Manager

Essential Responsibilities:

• Lead and develop field technicians by providing technical guidance coaching training skill assessments and performance management while promoting a culture of safety accountability and continuous improvement

• Manage field operations and workforce performance through effective scheduling workload balancing resource allocation metric tracking safety compliance and staffing activities including hiring development and disciplinary actions

• Drive an exceptional customer experience by reviewing customer feedback resolving service concerns leading issue escalations and partnering with field teams to improve service quality and customer satisfaction

• Coordinate emergency response and operational coverage during service disruptions weekends and off-hours by dispatching resources providing field support and ensuring timely restoration of service with minimal customer impact

• Oversee field logistics and operational readiness by managing tools equipment vehicles and materials resolving dispatch escalations collaborating with workforce planning teams and supporting efficient execution of field activities

Qualifications:

• Minimum of 5 years direct experience within Telecommunications Field Operations

• Previous experience as senior or lead technician or supervisor

• Strong client-facing skills with experience in managing customer relationships handling escalations and identifying new business opportunities through consultative engagement

• Proven track record in improving organizational effectiveness by streamlining workflows enhancing productivity and executing on strategic operational goals

• Excellent written and verbal communication skills with the ability to convey complex information clearly and build strong internal and external relationships

• Ability to perform effectively in fast-paced high-pressure environments while managing multiple priorities and shifting demands

Work Conditions:

• This position will require on-site and in-office availability and the ability to travel between 25% - 50% of the time

Compensation

This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience knowledge skills education and location.

Our competitive total rewards package provides compensation and benefits that support your physical mental and financial well-being. We offer exciting challenging work with opportunities to develop your skills and knowledge.

Additional Information

Ledcor has been recognized as a Top 100 Inspiring Workplace in North America.

Employment Equity

At Ledcor we believe diversity equity and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals regardless of race color religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcors Inclusion and Diversity initiatives please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.

All applicants must be able to show proof of eligibility to work in the United States.

Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. E-Verify is a registered trademark of the U.S. Department of Homeland Security

Link to: Experience:

Manager