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Regional IDDD Services Manager
Job Location:
Job Location:
Roanoke, VA - USA
Yearly Salary:
$ 74655 - 77831
Yearly Salary:
Posted:
29 May 2026 (30+ days ago)
Posted:
Application Deadline:
26 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Responsive recruiter
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
DePaul Community Resources is seeking a Full-time (37.5 hours per week) Regional ID/DD Services Manager to provide leadership and oversight for Intellectual and Developmental Disabilities (ID/DD) Residential Services across multiple locations.
This position supports services in the following offices:
- Fishersville VA
- Lynchburg / Forest VA
- Roanoke VA
- Christiansburg VA
- Abingdon VA
- Cedar Bluff VA
- Big Stone Gap VA
Candidates may be based out of any of the locations listed above.
JOB SUMMARY:
The Regional ID/DD Services Manager provides oversight & supervision of the daily operations of the sponsored residential program within the Developmental Disabilities Division. This position supervises all Residential Managers and facility needs including space furnishings and equipment. The Regional ID/DD Services Manager participates as a member of the DD Leadership Team; this role requires the manager to maintain up-to-date knowledge in regulation and documentation review (e.g. nurse delegation admissions home approvals ISP and PCR review within the electronic records system). The position is assigned to an on-call rotation.
SUPERVISION RECEIVED AND EXERCISED:
The Regional ID/DD Services Manager will supervise the Residential Managers and report directly to the Director of Sponsored Residential Services.
Hanover Amelia and Lynchburg Residential Managers will report directly to the Eastern Regional ID/DD Services Manager. Fishersville Roanoke Christiansburg and far SWVA (Abingdon Big Stone and Cedar Bluff) Residential Managers will report to the Western Regional ID/DD Services Manager.
ESSENTIAL FUNCTIONS AND DUTIES:
This list is not an exhaustive & all-inclusive list of job responsibilities. The distribution of time allotted for any function or duty is subject to change with or without notice. Nothing in this job description restricts managements right to assign other responsibilities to this job or reassign them elsewhere at any time.
Evaluating:
Responsible for the evaluation of 1) monthly quarterly and annual reports/plans from Residential Coordinators/Residential Managers (completed before deadlines and remaining in compliance with policies licensing and reimbursement requirements) 2) HR paperwork (reimbursements time sheets etc.) and 3) program & services compliances with involved parties (DBHDS licensing regulations Human Rights Board of Nursing Adult & Child Protective Services Code of Virginia DePaul policies & procedures Health and Safety Requirements); including assisting sponsored homes with Residential Coordinators
Reporting:
Serve as the initial point of contact with the community and those seeking to become Sponsored Providers with DCR and promote a positive work environment with positive relationships with all involved parties (e.g. clients sponsored homes referral agencies community liaisons service providers trainers/home finders across DCR service locations staff for service locations within DePaul Community Resources)
Serve as the initial point of contact with the community and those seeking to become Sponsored Providers with DCR and promote a positive work environment with positive relationships with all involved parties (e.g. clients sponsored homes referral agencies community liaisons service providers trainers/home finders across DCR service locations staff for service locations within DePaul Community Resources)
Supervision:
Act as a supervisor by 1) completing annual staff performance evaluations (as required by Human Resources) 2) conducting one monthly checkup with all supervisees providing case-related problem-solving interventions (counseling performance feedback) 3) participating in regular supervision meetings with the Director of Residential Services 4) coordinating the use of student interns referring college/university to ensure interns secure appropriate placement 5) consulting with the Director of Sponsored Residential and Director of HR regarding resolutions for disciplinary issues 6) attending home visits related to home openings closure and assisting with the assessment of homes (as requested/needed) and 7) participating and facilitating monthly meetings (DD Leadership Team DD Residential Manager meetings Admission/Home Finding meetings etc.)
Act as a supervisor by 1) completing annual staff performance evaluations (as required by Human Resources) 2) conducting one monthly checkup with all supervisees providing case-related problem-solving interventions (counseling performance feedback) 3) participating in regular supervision meetings with the Director of Residential Services 4) coordinating the use of student interns referring college/university to ensure interns secure appropriate placement 5) consulting with the Director of Sponsored Residential and Director of HR regarding resolutions for disciplinary issues 6) attending home visits related to home openings closure and assisting with the assessment of homes (as requested/needed) and 7) participating and facilitating monthly meetings (DD Leadership Team DD Residential Manager meetings Admission/Home Finding meetings etc.)
Recruitment:
Support in the recruitment cycle for Residential Managers Coordinators and other DD program staff as requested interviewing hiring orientation training for job duties and responsibilities and ensuring supervisees are oriented to follow the agency policies & procedures
Support in the recruitment cycle for Residential Managers Coordinators and other DD program staff as requested interviewing hiring orientation training for job duties and responsibilities and ensuring supervisees are oriented to follow the agency policies & procedures
Communication:
Maintain consistent communication with 1) all community referral sources by keeping them informed of available homes/services and 2) Residential Managers to problem-solve discuss available sponsored homes or shared referral information
Maintain consistent communication with 1) all community referral sources by keeping them informed of available homes/services and 2) Residential Managers to problem-solve discuss available sponsored homes or shared referral information
Home Finding:
Participates in home finding duties as assigned/requested (including as backup to staff specific to the service locations) 1) responds to all Sponsored Home Provider inquiries 2) staffs all prospective sponsored home providers with supervisor to assess applicants appropriateness 3) gathers all information needed for assessment and study of potential providers 4) complete home studies on prospective providers in compliance (DePaul policies DBHDS licensing regulations) 5) coordinates pre-service training program for providers 6) presents information concerning approved sponsored home providers to the DD staff 7) ensures provider homes comply with licensing/regulation standards (DBHDS DMAS program policies & procedures Human Rights) 8) enter home required information into DBHDS portal for final licensing approval. and 10) participate in and facilitate trainer/home finder meetings as the Program Director schedules.
Participates in home finding duties as assigned/requested (including as backup to staff specific to the service locations) 1) responds to all Sponsored Home Provider inquiries 2) staffs all prospective sponsored home providers with supervisor to assess applicants appropriateness 3) gathers all information needed for assessment and study of potential providers 4) complete home studies on prospective providers in compliance (DePaul policies DBHDS licensing regulations) 5) coordinates pre-service training program for providers 6) presents information concerning approved sponsored home providers to the DD staff 7) ensures provider homes comply with licensing/regulation standards (DBHDS DMAS program policies & procedures Human Rights) 8) enter home required information into DBHDS portal for final licensing approval. and 10) participate in and facilitate trainer/home finder meetings as the Program Director schedules.
Support Services:
Provide support through means such as 1) backup coverage for cases when the assigned Residential Manager is not available 2) core training to sponsored home providers in areas of expertise (as needed & requested 3) on-call service rotations (as scheduled to maintain 24/7 emergency coverage) 4) providing information for the success of DePaul programs & services to community organizations associations and media; will require to work closely with the Director of Residential services
Provide support through means such as 1) backup coverage for cases when the assigned Residential Manager is not available 2) core training to sponsored home providers in areas of expertise (as needed & requested 3) on-call service rotations (as scheduled to maintain 24/7 emergency coverage) 4) providing information for the success of DePaul programs & services to community organizations associations and media; will require to work closely with the Director of Residential services
KNOWLEDGE SKILLS ABILITIES & OTHER CHARACTERISTICS REQUIRED:
Knowledge skills abilities and other characteristics or KSAOs are attributes needed to perform a job that are demonstrated through qualifying training education and experience. This list is not an exhaustive & all-inclusive list of all KSAOs for this job.
Knowledge of:
- Office and records administration techniques and procedures
- The structure and content of the English language including the meaning and spelling of words rules of composition and grammar
- Microsoft Office Word Excel PowerPoint Outlook SharePoint Teams and virtual meeting applications such as Zoom WebEx Google Meet
- DePauls policies procedures and standard practices and the rules and guidelines established by regulatory and governing agencies such as DBHDS (Department of Behavioral Health & Developmental Services) HCBS (Home Community Based Services HSAG (Health Services Advisory Group) DSS (Department of Social Services and DMAS (Department of Medical Assistance Services)
- Relevant policies procedures and strategies to promote the safety and protection of people data and property
- Demonstrate a thorough working knowledge of the social economic health and/or disability challenges and concerns of individuals served care providers/birth families and applicable community resources
- Demonstrate a thorough working knowledge of social work skills including but not limited to problem-solving case conceptualization assessment (psychological psychosocial behavioral etc.) building relationships while maintaining professional boundaries and executing sound therapeutic practice
Skill/Ability to:
- Give full attention to what other people are saying take time to understand the points being made ask questions as appropriate and not interrupt at inappropriate times
- Demonstrate verbal and written communication and body language that conveys information ideas or inquiries effectively and concisely while purveying professional composure emotional intelligence thoughtfulness patience and respect amidst change ambiguity and within the daily trajectories of work
- Demonstrate interpersonal and verbal skills to defuse emotional situations calm upset individuals allay fears and lessen confusion
- Demonstrate the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems
- Demonstrate the ability to negotiate mediate facilitate mentor and coach
- Demonstrate ability to train and instruct others
- Operate standard office equipment such as telephone calculator printer scanner cellular phone tablet computer postage machine shredder
- Collect and analyze data
- Manage multiple priorities and complete assignments on time accurately and with attention to detail and ensure a high-quality work product
- Develop and maintain professional working relationships and appropriate boundaries with individuals served coworkers community partners and business associates and work collaboratively in a team environment
- Interpret understand and implement complex policies and procedures based on changing statutes and regulations
- Prepare and write effective reports maintain records plan prioritize organize work and review and approve documentation submitted by staff Communicate effectively in both oral and written form
- Make arithmetical computations and tabulations
- Operate a personal computer and proficient using electronic records systems virtual meeting software internet department or program-specific software and MS Office Suite applications particularly Word Outlook and Excel
- Analyze and prepare concise and accurate documents reports and correspondence
- Effectively market the programs and services of the department
- Must be able to accept the rights responsibilities and differences of others.
- Work independently or as a team member; work under deadlines and handle crises
- Supervise and consult with professional staff effectively; provide strong leadership and establish good working relationships with supervisory staff including residential managers care providers other community professionals local social services departments community service boards and the general public
- Establish supportive relationships with supervisees and other program staff and provide constructive feedback when necessary
- Monitor/assess the performance of staff and develop them based on individual conduct skills abilities interests and service needs
- Develop objectives evaluate effectiveness and assess service plans for individuals served
- Demonstrated ability to work effectively with clients and families receiving services; assess client and family needs; assess the abilities of individuals and families to utilize DePaul services and other appropriate community resources; promote services toward self-sufficiency
- Exercise sound judgment and critical thinking in decision-making and solving various work-related situations
- Learn and adhere to policies procedures and guidelines established by DePaul professional organizations governing agencies and local laws statutes regulations codes and standards related to the area of responsibility
- Read and understand information and ideas presented in writing
- Assist with the general upkeep and cleaning of office areas and agency vehicles.
Other Characteristics:
- Demonstrate self-awareness ongoing self-evaluation and a commitment to being part of a diverse equitable respectful and inclusive workplace where all people are valued
- Demonstrate professional composure in difficult and stressful situations
- Demonstrate the FIRST (fairness integrity respect safety trust) values in the daily trajectories of work
- Demonstrate professionalism regarding access to sensitive and confidential information related to employees clients and business records with no disclosure to others without needing to know
MINIMUM REQUIREMENTS TO APPLY:
A Bachelors degree in a human services field or an acceptable degree is required. Must have five years of experience providing casework services to individuals with developmental disabilities. Supervisory experience within the field is required.
WORK ENVIRONMENT:
The work environment characteristics described herein represent those an employee encounters while performing the positions essential functions. The employee regularly works in an office environment and occasionally in the field. Due to the nature of the work the incumbent may be exposed to situations of a highly emotional nature; incumbents are expected to use verbal skills to resolve interpersonal situations to achieve desired results independently. Incumbents are exposed to various living situations and lifestyles. Work is generally completed regularly during weekdays; however daily work hours will vary. Participation in an on-call rotation and completion of job duties outside of normally scheduled hours is required. Work is subject to frequent interruptions and noise levels are varied based on the work locations.
PHYSICAL REQUIREMENTS:
The physical demands described herein are representative of those that an employee in this position must meet with or without reasonable accommodations to perform the essential functions successfully. Physical activities required are finger dexterity necessary to operate equipment used in the position effective communication and seeing or hearing verbal cues. Walking from one-third to two-thirds of the time sitting from one-third to two-thirds of the time standing from one-third to two-thirds of the time bending from one-third to two-thirds of the time stooping up to one-third of the time lifting/pushing/pulling no more than twenty pounds is required. When accessing various locations the incumbent must climb stairs and ramps. This position requires driving approximately twenty percent of employees working time to various locations. Public transportation may not be available. Individuals needing reasonable accommodations should speak with their immediate supervisor/hiring manager.
SPECIAL REQUIREMENTS AND QUALIFICATIONS:
The following may be required after a conditional job offer: current DMV driving record with results that comply with insurer guidelines; drug and alcohol screening with satisfactory results stipulated by applicable governing funding or regulatory agencies; documentation of a PPD test chest x-ray or screening from a qualified medical professional indicating the absence of TB; criminal and child protective services background report. The applicant shall not have been convicted of any barrier crime(s) on the criminal background report. The applicant will have no founded disposition of child abuse or neglect as documented by the Child Protective Services background report.
NOTE:
This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments such an individual may be given.
DePaul is an Equal Opportunity Employer and E-Verify Participant.
Flexible work from home options available.
Compensation: $74655.50 - $77831.50 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race age religion color gender ethnic or national origin physical or mental disability marital status pregnancy childbirth or a medical condition related to pregnancy or childbirth veteran status sex sexual orientation gender identity gender genetic information political affiliation or any other classification protected by law.
For 40 years DePaul Community Resources has opened doors to hope and belonging for families and individuals across Central and Southwest Virginia. We are not only a nonprofit human services organizationwe are a social impact organization. Every day we work to change the world by improving the lives of children families and individuals with developmental disabilities. With dedicated staff care providers foster and adoptive parents and a host of volunteers advocates and partners it is work that we cannot accomplish alone. Hope and belonging is for all of uswith your help we can make this vision a reality for countless Virginians who cannot imagine it today.
DePaul Community Resources is a nonprofit 501(c)(3) organization.
All applicants shall be afforded equal opportunity in all aspects of employment volunteer opportunities and internships without regard to race age religion color gender ethnic or national origin physical or mental disability marital status pregnancy childbirth or a medical condition related to pregnancy or childbirth veteran status sex sexual orientation gender identity gender genetic information political affiliation or any other classification protected by law. DePaul is an E-Verify employer. The unlawful manufacture sale distribution dispensation possession or use of a controlled substance or marijuana is prohibited in the workplace. Failure to comply will result in dismissal from the property and/or employment.
All applicants shall be afforded equal opportunity in all aspects of employment volunteer opportunities and internships without regard to race age religion color gender ethnic or national origin physical or mental disability marital status pregnancy childbirth or a medical condition related to pregnancy or childbirth veteran status sex sexual orientation gender identity gender genetic information political affiliation or any other classification protected by law. DePaul is an E-Verify employer. The unlawful manufacture sale distribution dispensation possession or use of a controlled substance or marijuana is prohibited in the workplace. Failure to comply will result in dismissal from the property and/or employment.
Required Experience:
Manager
About Company
DePaul Community Resources is a nonprofit human services organization in Virginia. We help our communities with foster and adoption and provide services for individuals with disabilities.
