Regional Field Services Manager

Regional Field Service Manager

Primary Function

The Regional Field Service Manager is responsible for leading and managing all field testing commissioning and maintenance operations within an assigned geographic region. This role oversees crew deployment project execution client relationships and regional financial performance ensuring safe high-quality delivery of field services across multiple concurrent engagements. The Regional Field Service Manager serves as the primary regional operations leader bridging field execution with corporate leadership to drive growth develop talent and maintain Dashiells reputation for technical excellence in high-voltage substation services.

Duties & Responsibilities

Employee may be called upon to perform any or all of the following functions:

Regional Operations Management

• Direct all field service operations within the assigned region including project scheduling crew deployment resource allocation and workload balancing across multiple concurrent projects.
• Own regional revenue profitability and utilization targets; develop and execute plans to meet or exceed financial performance goals.
• Monitor project execution across the region to ensure adherence to scope schedule budget quality and safety standards.
• Coordinate with the Vice President of Field Services and other Regional Field Service Managers to align regional activities with company-wide priorities and capacity planning.
• Ensure all field operations comply with NEC NESC IEEE and ANSI standards as well as Dashiells internal quality and safety programs.

Client Relationship & Business Development

• Serve as the primary client-facing representative for Dashiells field services within the region building and maintaining strong relationships with utility industrial and energy clients.
• Identify and pursue new business opportunities within the region; support proposal development and participate in client presentations and scope negotiations.
• Ensure consistent high-quality client communication throughout project lifecycles proactively addressing issues and managing expectations.
• Gather and relay client feedback to corporate leadership to inform service improvements and strategic planning.

People Leadership & Development

• Directly manage Field Supervisors and field crews within the region; conduct performance evaluations set development goals and provide ongoing coaching and mentorship.
• Drive recruitment onboarding and retention strategies to build and maintain a skilled reliable regional workforce.
• Identify training needs and coordinate with corporate resources to deliver technical and professional development programs for field personnel.
• Foster a high-performance safety-first culture grounded in accountability teamwork and continuous improvement.

Safety Quality & Compliance

• Champion Dashiells safety program across all regional operations; ensure crews maintain full compliance with company safety policies client site requirements and applicable OSHA regulations.
• Investigate and report on incidents near-misses and safety observations; implement corrective actions and share lessons learned across the region.
• Oversee regional QA/QC activities ensuring all testing and commissioning work meets Dashiells standards and client specifications.

Reporting & Strategic Support

• Prepare and deliver regular reports on regional performance including revenue utilization safety metrics and project status to the Vice President of Field Services.
• Contribute to annual budgeting strategic planning and operational improvement initiatives at the departmental level.
• Perform special projects and complete other duties as assigned or requested.

How You Will Make an Impact

• Drive regional revenue growth and profitability by ensuring efficient crew deployment disciplined project execution and proactive business development within the assigned territory.
• Build and retain a high-performing field workforce through hands-on leadership mentorship and a commitment to professional development at every level.
• Strengthen Dashiells client relationships and market position within the region by delivering consistently safe high-quality field services that exceed client expectations.
• Serve as a critical bridge between field operations and corporate leadership providing the operational intelligence needed to inform strategic decisions and drive continuous improvement.
• Reinforce Dashiells safety-first culture across the region ensuring every crew member returns home safely and every project meets the highest standards of quality and compliance.

Minimum Qualifications / Experience

• Associates or Bachelors degree in Electrical Engineering Electrical Engineering Technology or a related technical field; equivalent field experience may be considered in lieu of a degree (2 years for Associates 4 years for Bachelors).
• Minimum of 10 years of progressive experience in high-voltage field services including testing commissioning and maintenance of substation equipment and protection and control systems.
• Demonstrated experience managing regional or multi-project field operations including crew supervision scheduling and financial performance oversight.
• Strong technical knowledge of relay testing power system protection substation commissioning and applicable industry standards (NEC NESC IEEE ANSI).
• Proven ability to build and maintain client relationships and contribute to business development activities.
• Strong leadership communication and organizational skills with the ability to manage and develop geographically distributed field teams.
• Proficiency with Microsoft Office Suite; experience with project management or field management platforms preferred.
• Valid drivers license with an acceptable driving record; ability to travel within the assigned region as required including overnight stays.

Preferred

• Bachelors degree in Electrical Engineering or Electrical Engineering Technology.
• Experience managing P&L responsibility at a regional or area level.
• Experience with Primavera P6 InEight or similar project controls platforms.
• Prior experience operating within a multi-office or geographically distributed organization.
• TWIC card or ability to obtain one.

Physical Requirements

LEVEL 3 Hybrid (Office & Field Exposure)

• Ability to sit for extended periods during office-based work.
• Ability to stand and walk for extended periods during field visits.
• Ability to walk on uneven terrain gravel and graded surfaces.
• Ability to navigate active construction environments including stairs ramps and temporary walkways.
• Ability to lift up to 25 pounds occasionally.
• Ability to wear required Personal Protective Equipment (PPE) including hard hat safety glasses steel-toe boots FR clothing and hearing protection.
• Ability to travel to project sites as required.

Environmental Conditions

• Combination of climate-controlled office work and outdoor construction environments.
• Exposure to varying weather conditions including heat cold wind and rain.
• Exposure to noise dust and industrial conditions during site visits.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions as defined by Company policy.