Regional Director of Operations MidAtlantic

Position Summary:The Regional Director of Operations leads and supports managers across their region to ensure operational excellence focusing on service quality financial performance cost control people development safety and client satisfaction. This role drives market growth manages new business opportunities and strengthens financial reporting while overseeing the overall strategy and success of assigned Objective:To provide strategic leadership and operational oversight across the region by ensuring exceptional service delivery maximizing financial performance developing high-performing teams and driving market growth while maintaining strong client relationships and ensuring compliance and safety across all and Responsibilities:Leadership and Oversight:Provide direct leadership and support to all locations and associates within the assigned territory ensuring operational excellence and alignment with company Performance:Partners with operations leadership to establish and monitor performance metrics drive execution and implement strategies to increase productivity and Development:Utilize existing marketing materials and sales techniques to solicit new business and develop partnerships expand services such as valet parking self-parking and additional support services within the Management:Oversee operating budgets including labor and non-labor expenses while managing financial performance through revenue analysis P&L reviews and other financial reports to ensure and Communication:Provide regular written and verbal updates on operational performance to leadership and participate in weekly remote meetings with the operations and Employee Satisfaction:Develop and implement programs that promote exceptional guest experience and enhance employee engagement and satisfaction contributing to a positive work environment and superior service Management:Lead the recruitment and hiring of senior-level managers while supporting development and growth opportunities for high-potential associates within the and Risk Management:Ensure all locations operate in compliance with PMC safety standards regularly reviewing programs designed to reduce workplace injuries and Alignment:Collaborate with Human Resources and Executive Leadership to design and implement programs that are market-competitive and support organizational growth business objectives and sales Initiatives:Oversee the successful execution of company initiatives and processes ensuring consistency compliance and alignment with PMCs strategic goals across all assigned and Communication:Due to the geographic scope of the role travel may be required focusing on site visits to oversee performance address challenges and support new account launches. Ongoing communication is essential providing consistent updates and performance insights into some cases the Manager may need to use a personal cell phone to manage operational matters Responsibilities:Actively involve staff in planning decision-making and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style providing regular feedback supporting skill development and encouraging professional growth. Seek and apply feedback from both internal and external customers promote a culture of quality and continuously work to enhance processes services and supervisory skills to drive team Responsibilities:Other tasks may be assigned as needed to support the companys overall operational and financial objectives with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed particularly during financial close periods and occasional travel for financial reviews audits or corporate meetings. May be Skills and Abilities:Competency/Qualifications:To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential Analytical and Problem-Solving Abilities:Must be able to analyze complex revenue and payroll data identify and correct discrepancies investigate the root causes of operational inefficiencies and develop effective solutions to improve overall performance and 5 years of multi-site operations management experience in hospitality industry including experience in guest and/or customer service (Parking and/or Hospitality industry preferred) OR bachelors degree in business administration or a related discipline AND a minimum of 3 years of experience in multi-site operationsCertificates and Licenses:A valid drivers license and reliable transportation are required for this role along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check. No special certifications are necessary for this Environment:The work environment for this role includes both indoor and outdoor settings requiring collaboration with teams vendors and clients on-site and in corporate environments. Associates may frequently use computers communicate via phone and perform duties in or around corporate office Demands:Requirements may include extended periods of sitting standing walking and the ability to lift moderate weights when necessary. Specific vision abilitiesclose distance peripheral depth perception and focus adjustmentsmay be required to ensure on-site awareness and Phone Use:Employees may be required to use personal cell phones for work-related communication including coordination with team members managers and clients as well as accessing work applications. Reimbursement for work-related phone usage will follow company Transparency:PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal state and local laws on compensation pay transparency and pay Compensation and BenefitsHealth Benefits Medical vision and dental insurance Upon eligibility401K Upon eligibilitySupplemental Insurance Life insurance and critical illnessBonus opportunitiesInternal leadership development programPaid time offPaid trainingTuition assistance through Bellevue University Up to $5250 per yearNationwide discounts through Perks at WorkMilitary friendly employerEmployee at Will:Employment with PMC is on an at-will basis meaning either the employee or the employer may end the employment relationship at any time for any reason with or without cause or notice in accordance with applicable laws. A 120-day introductory period Labor Standards Act (FLSA):This position is classified as exempt under the Fair Labor Standards Act (FLSA) meaning employees in this role are not eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal state and local wage and overtime laws ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work is compliant with all state workmans compensation Leave:PMC is compliant with all state specific required and FMLA paid leave requirements such as sick leave state paid family leave Employment Opportunity (EEO) Statement:Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran and Equal Employment Opportunity (EEO) Compliance:Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to Title: Regional Director of OperationsDepartment: Valet OperationsReports directly to: Regional Vice PresidentSchedule: Full TimeStatus: ExemptCompensation: Salary plus potential bonus opportunities