Regional Area Manager

Position Summary:

Reporting to the General Manager Field Operations you will drive customer satisfaction through the ownership of the daily execution for designated branches including order deliveries technician services warehousing/outside yard operations and customer service.

Key responsibilities and essential job functions include but are not limited to:

• Own execution and adherence to standards for all branch processes.
• Lead motivate and hold accountable a team of front-line drivers yard associates and service technicians to achieve safety service productivity and performance objectives.
• Responsible for management of location(s) P&L focusing on EBITDA cost management labor and overtime.
• Uphold frontline employee safety through the regulation of safety policy compliance behaviors and the identification and execution of improvement opportunities.
• Conduct monthly safety meetings with entire team.
• Perform accident investigations working with the Safety team in building pro-active safety measures.
• Foster and maintain a culture of safety accountability teamwork and exceptional customer service.
• Direct all aspects of facility management including maintenance appearance and safety compliance to ensure operational readiness and a positive customer and employee experience.
• Work with Customer Experience and Sales Departments to address and resolve customer issues.
• Collaborate with all corporate departments as needed and perform other duties as assigned by management.

Desired skills and experience:

• 8 years in Operations Customer Service or Logistics roles. Facilities management experience is a plus.
• Proven experience leading and managing large teams of service operations or logistics employees.
• Bachelors Degree strongly preferred or equivalent education/experience.
• Demonstrated success in a number of diverse customer service and operations roles.
• Extensive experience managing safe efficient and effective operational delivery processes.
• Ability to weigh trade-offs to arrive at a solution that is acceptable for both the customer & Paraco.
• Experience providing a consistently high level of customer service.
• Excellent written verbal communication and interpersonal skills.
• Experience managing and anticipating change and challenges.
• Team player with demonstrated track record of collaboration with others to solve difficult problems and drive business improvement

Supervisory Management:

In addition to managing all drivers techs and yard associates also manages an Operations Supervisor.

Compensation:

Base Range: $115k

Travel:

75% travel between locations

25% in office at the Saugerties location

Hours:

Start time: 6:00 AM