Refunds Associate

The Refunds Associate works on a diverse set of tasks and responsibilities from day-to-day in a fast-paced working environment. The primary purpose of this role is to provide an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs. This includes communicating in a professional manner while utilizing all available resources and technology in service to both internal and external customers. The Refunds Associate must deliver accurate effective customer-centric support across multiple channels of communication (i.e. phone email and chat) while supporting key internal business partners. As needed the Refunds Associate will also receive put away pick and ship product within the distribution center and is responsible for maintaining quality by properly and safely handling the product using customer focused order to maintain a current knowledge of Lowes processes the individual in this role is expected to continue learning developing and building on the foundational skillset of a Lowes Associate. The Refunds Associate receives regular feedback from his/her Supervisor; the individual in this role must be receptive to this feedback and willing to hone skills and enhance performance on a continual basis.

About Lowes

Lowes Companies Inc. (NYSE: LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week with total fiscal year 2025 sales of more than$86 billion. Lowes employs approximately 300000 associates and operates over 1700 home improvement stores 530 branches and 130 distribution centers. Based inMooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.