Referral Specialist

Schedule & Location:
Varied 8hour schedules within Pacific Time Zone hours MondayFriday 10:00 AM6:30 PM with some weekends based on business need.
This role is anticipated to work onsite in Las Vegas NV.

Were looking for a Referral Specialist who wants their work to mean somethingsomeone who brings care accountability and purpose to what they do every day.

This role plays an important part in helping LUX Infusion deliver a patientfirst experience by ensuring referrals move smoothly from prescription to service determination.

In this role youll contribute to work that:

• Helps patients feel supported informed and confident during the referral process
• Builds trust and reliability with prescribers healthcare partners and field teams
• Keeps care moving forward through clear communication followthrough and coordination

Every referral represents a patient navigating a complex healthcare journeyand this role helps make that journey clearer and more connected.

Responsibilities include:

• Serve as the primary point of contact for assigned referral sources patients and aligned fieldbased sales partners
• Navigate new referrals from receipt through service determination within the LUX Infusion pharmacy network
• Build and maintain strong trusted relationships with prescribers providers and healthcare staff through timely professional communication
• Collect and coordinate required referral information including patient demographics benefits clinical history and prescription details
• Partner closely with Reimbursement Specialists to communicate benefit investigation outcomes including patient responsibility and financial assistance options
• Coordinate with Nurse Coordination teams to support patients requiring inhome nursing services
• Collaborate with Pharmacy Operations to ensure clinical and fulfillment teams have what they need to onboard and support new patients
• Maintain accurate documentation of referral activity and communications within systems of record
• Manage referral volume turnaround times and workload priorities to meet service goals
• Use technology and digital tools effectively to communicate with internal and external stakeholders
• Bring thoughtfulness reliability and accountability to every referral you support

You may be a great fit if you bring:

• Deep care about the human impact of your workespecially for patients and caregivers
• Strong communication and relationshipbuilding skills
• Ownership and accountability for managing referrals from start to finish
• The ability to multitask and stay organized in a fastpaced environment
• Comfort learning new systems and adapting as processes evolve
• A desire to be part of a collaborative clinicianled organization

You dont need to check every boxwe care just as much about how you show up as whats on your resume.

• High school diploma or GED
• Minimum of one (1) year of experience managing patient referrals prescription activities or reimbursement services in infusion or specialty therapies
• Minimum of one (1) year of customer service experience in a healthcare setting (patient or providerfacing)
• Experience with electronic health records or pharmacy patient management systems
• Working knowledge of medical or pharmacy terminology
• Proficiency with Microsoft Office (Word Excel PowerPoint)
• Ability to travel up to 5% for business needs as required

• Bachelors degree
• Experience supporting prescriber patient and fieldfacing communications related to infusion or specialty therapy referrals
• General understanding of prescription benefits payer requirements and verification processes
• Familiarity with infusion therapy workflows and patient needs

• Excellent written and verbal communication skills
• Strong customer service orientation with attention to quality and detail
• Ability to manage multiple priorities and timesensitive deadlines
• Organized proactive approach to referral management
• Ability to work independently while collaborating effectively with crossfunctional teams
• Strong judgment discretion and accountability
• Flexibility to work overtime or varied schedules when needed

At LUX Infusion we believe infusion care deserves more lightmore warmth more clarity and more connection.

Here youll find:

• Purposedriven work with real impact
• A patientfirst clinicianled culture
• Supportive collaborative teammates
• The opportunity to grow with a company building something meaningful

Come help us elevate infusion careand see whats possible when care comes first.

Pay Range/Rate

$25 - $30 USD

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these you require a reasonable accommodation during the application or interview process please contact the LUX Infusion Talent Team at or 954.385.7322 x 1425.

While performing the duties of this position the employee may occasionally be required to stand walk or sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 vision abilities required by this role include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusions legal ethical and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

All LUX Infusion team members are expected to support the organizations mission vision and values by demonstrating integrity dedication compassion and enthusiasm. This includes placing patients first working collaboratively with a stackedhands mindset and maintaining a consistent focus on quality accountability and continuous improvement.

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities duties or skills required.

This role operates in a fastpaced environment and requires the ability to prioritize competing demands manage multiple tasks effectively and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusions services for individuals with disabilities including patients visitors employees or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by law.