Referral Partner Manager

Field-Based Part-Time 20 Hours/Week $20/Hour Performance Incentives

Backpack Healthcare is a Medicaid-first whole-family behavioral telehealth provider helping children teens young adults and families access high-quality mental healthcare.

Were looking for an energetic outgoing Referral Partner Manager to help us expand our referral network and strengthen relationships with healthcare and community partners in an assigned local territory.

This is a true field-based relationship-building role. Youll spend your time meeting people face-to-face introducing Backpacks services educating referral partners and re-engaging organizations that have gone quiet.

And we make it easy: your weekly stops contacts addresses and driving routes are planned for you in advance. You focus on building relationshipswell handle the logistics.

This role follows a predictable weekly schedule:

• 3 field days per week: Approximately 46 hours/day visiting referral partners
• 1 designated report day: Approximately 12 hours for your weekly results report and manager check-in
• Total: Approximately 1920 hours/week
• Schedule: Consistent weekday availability required
• Availability: MondayFriday generally between 9:30 AM12:00 PM and 1:003:00 PM

Youll receive your itinerary and route at the beginning of each week including stops addresses and contacts. Your job is to execute the plan build relationships and document your results.

As a Referral Partner Manager you will:

• Visit pediatric practices FQHCs private practices hospitals discharge teams social service organizations and other community partners
• Introduce Backpack Healthcare and educate referral sources about our services and referral process
• Re-engage previous referral partners and help reactivate relationships that have gone quiet
• Build meaningful face-to-face relationships with physicians social workers case managers administrators discharge planners and other key contacts
• Represent Backpack at community events and outreach opportunities as assigned
• Document meaningful visits and relationship activity in HubSpot the same day
• Submit a weekly activity plan and results report
• Help grow a consistent measurable referral pipeline

Youll have clear goals and the tools to achieve them.

Weekly targets include:

• 1830 meaningful in-person visits
• At least 3 new or reactivated referral partners
• 100% same-day documentation compliance

A meaningful visit is a 5 minute face-to-face interaction that introduces services provides education addresses needs or advances the relationship. Simply dropping off materials does not count as a meaningful visit.

This role is designed to create a reliable trackable referral pipeline. Every meaningful visit must be documented in HubSpot the same day.

Youll capture key details such as:

• Who you met
• The organization/account
• Whether the account is new active inactive or reactivated
• What you discussed
• Feedback or anticipated referral activity
• Next steps

Marketing-material drop-offs are still encouraged and may contribute to performance incentives when they generate a new referral partner.

Base Pay: $20/hour

• Approximately 1920 hours/week
• Non-exempt hourly position
• Paid time includes scheduled field and reporting hours

Earn an additional $100/week when you activate 5 referral partners in a week.

An activated partner is a targeted prospect who submits and has referrals received by Backpack Healthcare.

Week is defined as SundaySaturday.

Youll thrive in this role if you are:

• Outgoing and personable you genuinely enjoy meeting new people
• Reliable and comfortable driving between multiple locations each day
• Confident with cold outreach and introducing yourself to new organizations
• A natural relationship builder who can represent Backpack professionally
• Comfortable using a smartphone and basic technology for same-day documentation
• Comfortable learning a CRM such as HubSpot
• Dependable and able to maintain consistent weekday availability

Experience in any of the following is a plus:

• Healthcare outreach
• Pharmaceutical or medical device sales
• Community health
• Healthcare business development
• Referral development
• Field sales
• Social services or community-based organizations

Healthcare experience is helpfulbut personality reliability and relationship-building skills are what matter most.

• Valid drivers license
• Reliable transportation
• Ability to travel throughout your assigned territory
• Consistent availability during the designated weekday hours
• Ability to complete required documentation and weekly reporting

At Backpack we believe access to mental healthcare should be easier for families.

As a clinician-led Medicaid-first behavioral health organization were working to remove barriers to care and connect families with the support they needwhen they need it.

If youre someone who loves being out in the community meeting new people building genuine relationships and making a measurable impact wed love to meet you!

Backpack Health is an Equal Opportunity Employer. We believe that the strength of our care depends on the diversity and wellbeing of our team. We celebrate differences in age color disability ethnicity gender identity or expression national origin physical and mental ability race religion sexual orientation veteran status and other traits that make each person unique. We welcome and encourage diverse candidates to apply for any position for which they are qualified and to bring their unique perspectives experiences and talents to our team.