Referral Management Clerk

Referral Management Clerk job in Oceanside CA.

• Monday-Friday days
• Veterans encouraged to apply!
• This is a civilian position supporting the Military community

Benefits/Compensation:

• $18.00 - 20.00 per hour
• Health and Welfare Fringe Benefits: $5.09 per hour
• Paid Time Off - 10 8-hour days
• Paid Holidays - 11 days
• Paid Sick Time - 2.154 hours for every 80 hours worked accrual rate
• Company-funded match and safe harbor 401(k)
• Medical Dental and vision plans available
• Life insurance and accidental death plans available
• Short-term and long-term disability plans available
• TRICARE Supplemental available
• Supplemental Benefit plans available
• Employee Assistance Program
• Pet Insurance Plans available
• Will Preparation Services available

Referral Management Clerk job Overview:

• Reviews referral for administrative completeness and research covered benefits prior to processing.

• Determines patient eligibility for services and arranges and schedules medical appointments for referred care.

• Provides general instructions to patients and MTF personnel regarding the referral procedures.

• Ensure referral results are returned to the referring provider and to the medical record within required timelines. Assists with follow-up written or verbal as necessary.

• Utilizes the referral tracking data collection tool. Calculates metrics and compiles monthly reports.

• Greets patients/visitors at a front desk referral center or office setting.

• Answers main office phone line(s). Directs telephone calls to appropriate section for assistance handles independently or takes messages as required.

• Reviews referrals for administrative completeness and research covered benefits prior to processing.

• Determines patient eligibility for services and arranges and schedules medical appointments for referred care.

• Provides general instruction to patients and ensures patients have necessary documentation for referred health care services.

• Obtain updates and files medical records as needed.

• High school diploma or General Educational Development (GED) equivalency.

• Completion of an Administrative Assistant program is preferred.

• Basic Life Support (BLS) Certification issued by American Heart Association or American Red Cross.

• Minimum of 6 months of experience in a medical office setting.

• Preferred a minimum of 6 months experience providing administrative support in a medical facility supporting multiple practitioners. Experience should include handling multiple phone lines a working knowledge of medical terminology medical documentation requirements standard patient scheduling practices and creating administrative correspondence and reports.

Required Experience:

IC