Referral Coordinator Central Resource Center Care Management

Full timeDay (United States of America)2301 Brambleton Ave SW - RoanokeR162794 Referral Coordinator - Central Resource Center - Care Management (Open) The Referral Coordinator performs core referral functions including scheduling referral authorization and medical record maintenance for a practice clinic or department. Coordinates care related to screening diagnostic and therapeutic services ensuring accuracy and efficiency. Serves as a resource for patients providers staff and external partners while maintaining professionalism confidentiality and effective communication.

The Referral Coordinator

• Ensures referral requests are scheduled timely in accordance with established procedures including patient visits testing procedures and surgeries.

• Maintains working knowledge of clinical information systems for scheduling registration and reporting functions.

• Ensures accurate entry of insurance demographic and eligibility information in accordance with established procedures.

• Verifies referral and authorization requirements and completes processes within required timeframes.

• Provides high levels of customer service to patients visitors clinical staff and team members.

• Supports team practice or department needs including administrative work data entry medical record management and report completion.

• Participates in special projects as assigned by leadership.

• Provides directions and assistance to patients and visitors as needed.

• Communicates effectively with management clinical staff and internal and external customers.

• Maintains confidentiality and handles sensitive information appropriately.

• Manages changing priorities and workload interruptions while operating office equipment.

• Handles difficult situations with tact and diplomacy.

• Interacts directly with patients visitors staff vendors and providers in various settings.

• Participates in referral-related training meetings and ongoing education.

• Serves as a resource for referral-related questions and guidance.

Education: Associate degree required or 2 years of experience may be considered in lieu of degree.

Experience: None.

Licensure Certification and/or Registration: Virginia MLTSS (UAI) Certification required upon completion of orientation and must be maintained throughout employment.

Other Minimum Qualifications: Advanced computer skills with knowledge of Microsoft Word Excel Access word processing spreadsheet presentation and database software required. Excellent communication and organizational skills required.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Compensation Range:

$17.39 - $24.35

Employee pay is based on a variety of factors including qualifications credentials education and prior work experience. The compensation range does not include benefits or pension plan.

Recruiter:

DANA JOHNSON

Recruiter Email:

For more information contact the HR Service Center at 1-.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race color religion sex national origin age (40 or older) disability genetic information or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 8:00 a.m. to 4:30 p.m. Monday through Friday.

For more information on E-Verify: Pay and Well-beingat Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive. Thats why we offer a well-rounded benefits package and many perks and well-being resources to help you live a happy healthy life at work and when youre away.

When you make your tomorrow with us well enhance your potential to realize the best in are benefits available to you when you join Carilion:

• Comprehensive Medical Dental & Vision Benefits
• Employer Funded Pension Plan vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app Personify Health
• Discounts on childcare
• Continued education and training