RecWell Operations Member Services Assistant

The Member Services Assistant supports the Office of Recreation & Wellness by handling memberships and program registrations ensuring exceptional customer service. This position involves managing fiscal transactions assisting guests maintaining facility standards and enforcing departmental policies to ensure a safe and welcoming environment. MSAs gain hands-on experience in customer service problem-solving time management and operations within a collegiate recreation setting. They report to the Assistant Director of Operations and the Operations Graduate Assistant and may assist with special events tours and projects as needed.

Work Schedule:

6-12 hours per week; Weekdays Weekends; Mornings Afternoons Evenings Night

Position Responsibilities:

• Assist with oversight of facility access and the front desk.

• Assist with fiscal transactions and program registrations for the Department of Recreation and Wellness as needed.

• Maintain the quality of the facility and equipment through detailed inspection and reporting.

• Provide exemplary customer service to all members and guests.

• Represent the Department of Recreation and Wellness in a professional manner at all times.

• Establish and maintain a safe and welcoming atmosphere for all members and guests.

• Assist in the enforcement and execution of policies and procedures set forth by the department.

• Respond as needed to emergency situations following the Emergency Action Plan.

• Make sound time-sensitive decisions based on the departments mission and vision.

• Provide tours for guests visiting the facility.

• Assist with special events taking place as needed.

• Attend all required meetings and trainings as scheduled.

• Assist with special projects and tasks as assigned.

Required Qualifications:

• Must be a currently enrolled student at Butler University.

• Must be in good academic standing.

• Must be able to attend all mandatory trainings including the Annual All Staff Training at the start of each Fall semester.

• Must have or obtain American Red Cross First Aid/CPR/AED certification within 30 days of hire.

Preferred Qualifications:

• Experience working with diverse populations.

• Strong interpersonal and communication.

• Customer service background.

Expectations:

• Maintain regular and punctual attendance.

• Comply with University standards and policies.

• Ensure confidentiality of information.

• Make sound timely decisions aligned with Butler Recreation and Wellnesss Mission and Values.

• Foster a positive inclusive environment for all users.

• Serve as a visible and approachable leader and role model for all facility users and student staff.

• Demonstrate professionalism through punctuality dress code adherence and positive representation of the department.