Recruitment and Benefits Specialist

Key Responsibilities:

• Provide exceptional customer service by responding to retirement and benefits inquiries in a timely professional and accurate manner with initial acknowledgment within 24 hours (excluding weekends).
• Counsel employees managers retirees eligible family members survivors and beneficiaries on federal retirement and benefits programs including FERS FERS-RAE FERS-FRAE CSRS CSRS Offset FERCCA TSP FEHB FEDVIP FEGLI FLTCIP FSAFEDS and related programs.
• Interpret and apply federal laws regulations policies and procedures governing retirement and employee benefits.
• Research and resolve complex retirement and benefits issues by coordinating with agencies such as OPM TSP SSA and other federal partners.
• Process retirement applications benefits actions and supporting documentation using automated federal HR systems including eOPF DFAS EWITS DPRW and other agency systems.
• Conduct new employee orientation sessions and deliver training and presentations on federal retirement benefits and employee entitlements.
• Coordinate educational sessions and presentations with external organizations including the Thrift Savings Plan (TSP) and Social Security Administration (SSA).
• Maintain retirement and benefits case files track workloads perform periodic case reviews and ensure accurate electronic records management including document uploads to eOPF.
• Provide technical guidance and support to HR staff and management regarding retirement and benefits policies and procedures.
• Manage multiple priorities while meeting established deadlines and mission requirements.
• Communicate accurate status updates and maintain professionalism in all written and verbal communications.
• Collaborate effectively with HR teams managers payroll offices and program officials to ensure timely and accurate retirement and benefits administration.

Required Experience:

IC