Recoveries Account Representative

GURSTEL LAW FIRM P.C. Recoveries Account Representative

JOB SUMMARY

as an Account Representative you will be responsible for performing a variety of tasks including but not limited to:

• Collection of assigned accounts that are going through the pre-legal and judgment collection process
• Recovering unpaid account balances and judgments owed by businesses and individuals in compliance with our standard operating procedures and client requirements (account balances to be recovered by way of settlement payment plans garnishments and other means of execution)
• Manage priority files assigned to you and your team.

DUTIES AND RESPONSIBILITIES

• Professional communication skills with the ability to set up repayment plans and document all communication andtransactions.
• Time Management: can manage ones own time and prioritize high volume oftasks.
• Excellent verbal and written communications skills: Ability to write detailed letters review reports communicate effectively with both clients and consumer in professional and thoroughmatter.
• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing.
• The ability to manage files and records create and send appropriate correspondence in accordance with state and federal laws and prepare collection letters for attorney review and other office procedures andterminology.
• Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
• Judgment and Decision Making: Consider the relative costs and benefits of potential actions to choose the most appropriate one and make proper recommendations for client review.
• Complex Problem Solving: Identify complex problems and review related information to develop and evaluate options and implementsolutions.
• Tools/Technology Required: MS Word MS Excel MS Outlook Word Perfect copier fax andscanner.
• All other duties as may be assigned.

QUALIFICATIONS AND SKILLS

• High School or GED
• Prefer two (2) years of customer service or collections experience.
• Knowledge of FDCPA regulations a plus
• Bi-lingual a plus
• Must be able to adhere to the Firms core values: Do right achieve results maintainintegrity.
• Ability to multitask and work in a fast-pacedenvironment
• High level of attention todetail
• Excellent communication and organizational skills
• Ability to prioritize deadlines andcommitments
• Self-Starter and forwardthinker
• ProfessionalDemeanor
• Knowledge of CLS collection software is a plus
• 75 WPM typing skills

COMPETENCIES

• Accountability 20%
• Computer Skills 10%
• Customer Service 20%
• Decision Making 30%
• Ethics 20%

TRAVELThis position requires up to 0-5% travel. Travel excludes local commute.

COMPENSATION AND BENEFITS

• Medical Dental Vision STD LTD Life Accident Critical Illness Long-Term Care Pet Insurance 401k Profit Sharing and Student Debt Retirement Savings Program.
  • Paid Time Off (PTO)/ Paid Holidays
  • BASE SALARY BONUS POTENTIAL

Gurstel Law Firm P.C.(hereinafter the Firm) is multi-state litigation law firm representing creditors in all aspects of legal collection process. The Firm is headquartered in Golden Valley Minnesota with offices in Arizona California Iowa Minnesota Nebraska Nevada Utah and Wisconsin. Its practice is focused on the development of attorneys litigation skills strategies and industry knowledge.

CULTURE At Gurstel we operate on our Core Values of Doing Right Achieving Results and Maintaining our Integrity. We champion diversity and are a very fast-paced enthusiastic group of people! Success is celebrated and we are looking for people who share those same values with the drive to exceed expectations and think outside the box! Our culture is what makes our Firm a fun and rewarding place to work.

EOE-Gurstel Law Firm P.C. is an Equal Opportunity Employer (M/W/D/V) dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.