Records Program Services Manager

Position Overview

The Records Program Services Manager is responsible for overseeing all aspects of records storage retention scheduling maintenance protection retrieval and disposition of records maintained at the Hanford Site. This position ensures compliance with contractual regulatory and records management requirements outlined in the Statement of Work and applicable governing regulations. The Manager plans directs and coordinates Records Program Services personnel and activities to support operational excellence regulatory compliance customer service and continuous improvement initiatives.

Major Activities (Typical Duties/Responsibilities)

• Reports directly to the OSC Technical Solutions Records Manager and provides leadership and oversight for Records Program Services operations and personnel.
• Develops and monitors departmental goals performance metrics service levels and operational priorities.
• Manages personnel activities including hiring training coaching performance management employee development and succession planning.
• Ensures compliance with contractual regulatory and records management requirements including readiness for audits assessments reviews and inspections.
• Oversees workload distribution staffing and resource utilization to meet customer and business requirements.
• Develops and implements records management and content management policies procedures standards and strategies that support effective information governance and document lifecycle management.
• Partners with stakeholders to improve service delivery information accessibility and records management practices.
• Identifies and implements process improvements automation opportunities and technology solutions to enhance efficiency compliance and operational effectiveness.
• Fosters a culture of collaboration knowledge sharing accountability and continuous improvement.
• Maintains effective communication with leadership customers and team members regarding operational performance priorities and issues.
• Performs other duties as assigned.

Knowledge/Skills/Abilities

• Advanced knowledge of records and information management principles regulations standards practices and records lifecycle requirements.
• Strong analytical critical thinking and decision-making skills with the ability to evaluate complex information and resolve issues independently.
• Demonstrated problem-solving and conflict resolution skills.
• Excellent organizational and project management skills including the ability to manage multiple priorities deadlines and competing business demands.
• Ability to develop implement and improve policies procedures and operational processes.
• Strong leadership skills with the ability to motivate coach and develop employees.
• Exceptional attention to detail and commitment to accuracy.
• Strong customer service orientation and ability to establish productive relationships with customers stakeholders management and team members.
• Excellent written and verbal communication skills including editing proofreading presentation and business writing abilities.
• Ability to research analyze classify and manage technical and business records.
• Demonstrated proficiency with Microsoft Office applications and records management systems.
• Ability to maintain confidentiality and exercise discretion with sensitive information.

Physical Abilities

• Sufficient fine motor skills for the use of computers calculators with an ability to withstand repetitive keyboarding for extended periods of time.
• Visual and communications ability adequate to perform the essential functions of the job.
• Ability to kneel bend and twist at the waist on an occasional basis.
• Ability to reach below shoulder height with regular frequency (desk position) and at or above shoulder height on occasion.
• Ability to push pull carry and lift objects weighing up to 10 pounds on a regular basis and greater weights on an occasional basis.
• Ability to travel by vehicle or aircraft and ability to safely operate a motor vehicle.

Minimum Qualifications

• Bachelors Degree and 5 or more years of leadership experience or an equivalent combination of education training and experience
• Ability to pass a background and drug screening.
• Must have identification compliant with the Real ID Act at time of hire.
• Must be able to obtain Department of Energy access badge.

Preferred Qualifications

• Minimum of five years of experience performing records management functions in a highly regulated environment such as government nuclear energy healthcare or other regulated industries.

Pay Rate: $98706 - $148115/ Yearly

Benefits: OSC Technical Solutions offers excellent benefits for eligible employees. Benefits include paid holidays paid time off 401k with employer match dental vision health insurance plans through the Federal Employee Health Benefits (FEHB) program as well as life and disability benefits.

OSC Technical Solutions does not discriminate and the company provides equal employment opportunity for all employees and applicants without regard to race religion color sex gender sexual orientation national origin citizenship status age marital status pregnancy or parenthood handicap or disability genetics veteran status or any other legally protected characteristic. OSC Technical Solutions adheres to all federal state and local laws regarding equal employment opportunity and will not discriminate against you in violation of these laws. OSC Technical Solutions reserves the right to apply CIRI Shareholder preference to qualified Shareholders in employment and advancement opportunities.

OSC Technical Solutions participates in E-Verify. We will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees Form I-9 to confirm work authorization.

Reasonable Accommodation:

OSC Technical Solutions will provide reasonable accommodations according to applicable state and federal laws to all qualified individuals with physical or mental compliance with the ADA Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position with OSC Global LLC or any of its subsidiaries please email .

Important Employment Notice: Federal Contract & RCW 49.44.240:

Due to our status as a federal contractor operating within the State of Washington all applicants and employees must adhere to federal law which classifies cannabis as a Schedule I controlled substance.

While Washington States RCW 49.44.240 (which generally prohibits employers from discriminating against an applicant based on their lawful use of cannabis off-site and during working hours) is state law it does not supersede federal requirements.

Zero-Tolerance Policy and Disqualification

• Prohibition: The use possession or distribution of cannabis is strictly prohibited for all employees regardless of state law.
• Testing: Applicants will be subject to pre-employment drug screening that includes testing for cannabis.
• Disqualification: A positive test result for cannabis will result in immediate disqualification from consideration for employment as mandated by our federal contract obligations.

All applicants must be able to comply with all federal regulations including those concerning controlled substances as a condition of employment.

Required Experience:

Manager