Receptionists

Job Summary
The Residential Services Clerk assists current residents prospective residents and visitors at the Sunnyside Apartments Main Office. May also assist in package processing administrative support or other duties as assigned.

Responsibilities
Opens and closes the Main Office and/or package room depending on shift. Staffs the front desk or package desk serving as the first point of contact for residents prospective residents and visitors. Provides excellent customer service to individuals with varying traditions cultures orientation and racial and ethnic origins. Communicate with current residents prospective residents and visitors in-person over the phone via email or via online chat. Provides assistance answers questions and refers questions or issues to the correct resources. Coordinate and communicate with other departments including maintenance finance assignments and Resident Life. Conducts move-in orientations for new residents. Have a basic understanding of Sunnyside Apartments information that is relevant to residents. Handle documents keys and packages for residents to pick up. Maintain accurate records of interactions and transactions. Processes various office forms with accompanying data entry. Processes resident records in apartment management system (Yardi). Verifies incoming applications; contacts applicants for missing information. Active member of the leasing team that helps residents feel at home and comfortable on campus. Other general office support as needed. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications
EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelors degree 4 years of directly related work experience). Requires little to no related experience.