Receptionist

$15$16/hr consistent bonuses your hard work gets rewarded regularly not just at review time
Full benefits package comprehensive health dental and vision insurance
Life & long-term disability insurance because weve got your back
401(k) plan we help you build a future not just a paycheck
Generous PTO paid holidays real time off to recharge and reset
Annual company goal trip when the team wins everyone celebrates together
Community outreach opportunities do meaningful work beyond the office walls
Full training provided no legal experience No problem. Well set you up for success

What Were Looking For

High school diploma or equivalent
Some office or customer service experience (preferred not required)
A friendly positive attitude and professional presence
Reliable punctual and comfortable working on-site full-time
Ability to pass a background check
A track record of consistency and commitment in previous roles is a plus

What Youll Do
As the first point of contact for our clients youll play a vital role in setting the tone for their experience with our firm. Youll greet visitors answer incoming calls manage the flow of our front desk and support our team in delivering the exceptional service Parnall Law is known for.

What Youll Do
As the first point of contact for our clients youll play a vital role in setting the tone for their experience with our firm. Youll greet visitors answer incoming calls manage the flow of our front desk and support our team in delivering the exceptional service Parnall Law is known for.

MISSION STATEMENT

To make the best first continued and lasting impression on clients and all visitors and callers including lawyers doctors and others by warmly and compassionately greeting them and making them feel welcome and comfortable in order to create raving fan clients and help the business and law practice grow and thrive.

RESULTS / OUTCOMES (What you must get done.)

• Attendance at firm huddle every Monday at 8:00 am
• Attendance at mini huddles with Lead Tuesday through Friday at 8:00 am
• Answer phones by the second ring and direct caller to the person who can help them or if unavailable help them.
• Greet people at the door and offer them beverages/try to make them comfortable

• Prepare Daily Intake paperwork
• Scan name and upload all mail hand-deliveries and faxes to SmartAdvocate or the admin files daily
• Process all office emails daily including VineSigns Alert TRD voicemails and any others that are automatically forwarded to the office email address.
• Rename all incoming MMS photos on a monthly basis

DUTIES / RESPONSIBILITIES

• Direct calls to the right person with as much efficiency and diplomacy as possible.
• Weed out unwanted callers.
• Provide prompt and courteous service for every caller and visitor.
• Become familiar with clients and callers to help document the case and handle client issues that arise whether the CM or paralegal can help or not at that moment.
• Posting all messages in SmartAdvocate promptly and accurately.
• Helping the Case Managers/Paralegals with data entry and other office tasks when not receiving calls or visitors.
• Uploading client photos to their case file

Housekeeping

• Make sure water coffee and other beverages are available for all meetings
• Clean/organize the reception area copy room and conference rooms

Correspondence

• Assist Marketing or case workers with any mailings when requested.

Calendar

• Make general appointments at attorneys request (i.e. meetings CLEs Rotary events etc)

Data Entry

• Post case and provider information into SmartAdvocate

Miscellaneous

• Help out any team members when requested.