Receptionist PRN

General Summary

Greets patients vendors and other visitors and ensures that they are directed/escorted to the proper office/area. Operates a multiple-line telephone and routes calls to the appropriate person or location.

Shift

PRN Varied Shifts 645a-8p M-F and 730-1130 Saturday mornings

Duties and Responsibilities

Essential Functions:

• Provides assistance guidance and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary.
• Provides excellent customer service assistance.
• Answers telephones routes callers takes messages and provides routine information to callers.
• Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
• Assists with office operations special initiatives and projects as requested.
• Maintains appropriate records reports and files as required.
• IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams messages flowers newspapers and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel.

Common Expectations:

• Maintains and follows established policies and procedures objectives quality assessment and safety standards.
• Participates in educational programs and inservice meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Sets a positive example of excellent service.
• Attends meetings as required.

Qualifications

Minimum Education:

• High School Diploma or GED Required

Work Experience:

• Less than 1 year Up to 1 month experience. Required
• 1 year Related work experience. Preferred

Knowledge Skills and Abilities:

• Excellent communications interpersonal and customer relations skills.
• Basic computer skills.

Benefits Offered:

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support including DailyPay
• Wellness and Wellbeing programs
• Caregiversupport via Wellthy
• Childcare referral service via Wellthy