Receptionist-Medical Center

Mission Statement: We provide quality healthcare with compassion.

Vision: Exceptional people delivering exceptional care for a healthier community.

Values: We commit to accountability respect integrity innovation safety and excellence always.

About Rome Health

Rome Health is a trusted healthcare provider with a long-standing commitment to serving our community with compassion quality and integrity. As one of Newsweeks Greatest Midsize Workplaces in Health Care (2026) with deep roots in the region and a strong history of clinical excellence we provide reliable patient-centered care across a wide range of services. Our culture is built on teamwork respect and accountability and many employees build long meaningful careers here-reflecting the stability and supportive environment we offer. We are equally committed to the future investing in employee growth development and career advancement.

Position Summary

Rome Health is seeking a Receptionist to manage the front desk operations of our medical offices. Appropriate candidates will have excellent customer service and will professionally greet patients schedule appointments assist with record maintenance handle a multi-line phone system and assist with administrative tasks. Other duties include but are not limited to the following essential job functions:

Responsibilities:

• Answer and direct incoming phone calls.
• Schedule confirm and reschedule patient appointments.
• Register new patients and update patient information.
• Verify insurance information and collect co-payments.
• Maintain a clean and organized reception area.
• Ensure compliance with patient privacy and confidentiality regulations (such as HIPAA where applicable).

Qualifications:

• Prior experience working in a hospital ambulatory or medical office setting preferred
• Strong communication and organizational skills
• Ability to multitask and work collaboratively in a team environment
• Basic clinical and computer skills preferred

Physical Demands

Minimal physical effort with the ability to lift up to 15lbs. Pushing and pulling may be necessary Some walking and standing is required but primarily sitting for extended periods (up to 2-3hrs). Bending and kneeling as needed for filing. Hearing acuity necessary for verbal and phone communication. Marvel dexterity necessary for keyboarding.

Benefits

Rome Health offers a comprehensive benefits package including medical dental and vision coverage Health Savings Account (HSA) and a 403(b) retirement plan with company match. Additional benefits include group and voluntary life and AD&D insurance supplemental coverage through Aflac and employee discounts and perks programs.

EEO Statement

Rome Health is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex pregnancy sexual orientation gender identity or expression national origin age disability genetic information military or veteran status marital or familial status domestic violence victim status or any other characteristic protected by applicable federal New York State or local law. Rome Health prohibits discrimination harassment and retaliation in all employment practices and provides reasonable accommodations as required by law.

Required Experience:

Junior IC