Receptionist Front Desk Associate

Receptionist / Front Desk Associate

Office Manager / General Manager

The Receptionist serves as the first point of contact for members guests and visitors providing a warm professional and welcoming experience. This role is responsible for managing front desk operations handling communications and supporting administrative functions to ensure seamless daily club operations.

• Greet members guests and visitors in a friendly and professional manner
• Answer and direct incoming phone calls promptly and courteously
• Assist members with general inquiries reservations and club information
• Manage front desk area ensuring it remains organized and presentable
• Receive and distribute mail packages and deliveries
• Maintain accurate records logs and basic member information
• Support administrative tasks such as data entry filing and document preparation
• Coordinate with departments (golf tennis dining fitness etc.) to assist member needs
• Handle member concerns or direct them to the appropriate department
• Assist with event sign-ups reservations and check-ins as needed
• Monitor clubhouse traffic and ensure proper guest sign-in procedures

• High school diploma or equivalent required
• Previous customer service or front desk experience preferred
• Strong communication and interpersonal skills
• Professional appearance and demeanor
• Ability to multitask and remain organized in a fast-paced environment
• Proficiency in Microsoft Office (Outlook Word Excel)
• Experience with club management systems (e.g. Jonas) is a plus

• Exceptional customer service and member-focused attitude
• Strong attention to detail and organizational skills
• Reliable and punctual
• Ability to handle sensitive information with professionalism
• Team-oriented with a positive can-do attitude

• Primarily stationed at the front desk of the clubhouse
• May require standing for extended periods
• Flexible schedule including weekends holidays and peak club hours

culture:

Our Receptionist helps set the tone for a welcoming club experienceensuring every interaction is a hole-in-one for our members.