Receiving & Sales Associate

Kitchens for Good

POSITION TITLE: Receiving & Sales Associate

REPORTS TO: Retail Store Manager

FLSA STATUS: Non-exempt FULL-TIME OR PART-TIME

COMPENSATION:$17-$20/Hr.

LOCATION: San Diego CA

Who we are:

Kitchens for Good transforms lives through culinary arts.

Position Summary:

The Receiving & Sales Associate is responsible for receiving sorting and pricing donated goods while delivering excellent customer service. This role supports both back-of-house receiving operations and front-of-store interactions including answering questions sharing Kitchens for Goods mission and occasionally operating the cash register.

The position also assists with basic event coordination for in-store events and donor engagement activities and plays an active role in training and guiding volunteers working in the store.

Essential Functions & Responsibilities:

Receiving & Processing

• Greet donors warmly and safely receive donated items.
• Sort inspect and categorize donations following quality and safety guidelines.
• Price merchandise accurately according to established procedures.
• Organize processed items for timely placement on the sales floor.
• Maintain a clean and safe receiving and processing area.
• Follow all safe lifting and equipment-handling protocols.

Customer Service Mission Engagement & Sales Support

• Follow established opening and closing procedures.
• Answer customer questions regarding merchandise pricing and store policies.
• Share Kitchens for Goods mission and programs with donors and shoppers.
• Assist customers on the sales floor by providing product information and support.
• Process customer transactions accurately including handling a variety of payment types processing returns and exchanges and balancing the cash register in accordance with policies and procedures.
• Respond to customer complaints professionally ensuring issues are addressed or escalated appropriately.
• Restock shelves and support visually appealing merchandise displays.

Volunteer Collaboration & Training

• Welcome and support volunteers working in receiving sorting merchandising and events.
• Provide hands-on training to volunteers on store procedures safety guidelines and quality standards.
• Assign tasks to volunteers based on skill level and store needs.
• Model excellent customer service and reinforce Kitchens for Goods mission and values.
• Communicate volunteer progress or needs to supervisors.

Event Coordination Support

• Assist with planning setup and breakdown for small in-store events and donor engagement activities.
• Prepare materials merchandise or displays needed for events.
• Provide onsite customer support and hospitality during events.
• Collaborate with staff and volunteers to ensure smooth event logistics.

Teamwork & Store Operations

• Communicate effectively with team members about donations inventory and operational needs.
• Assist with general store upkeep cleanliness and safety.
• Support loss-prevention procedures.
• Contribute to a positive collaborative mission-driven team environment.

Competencies:

• Friendly mission-driven and effective in a fast-paced environment.
• Strong attention to detail
• Ability to multitask and manage time between tasks
• Customer/Client Focus
• Initiative/Self-Motivated
• Exceptional Organizational Skills
• Ability to operate available equipment such as cash registers calculators or scanners
• Basic mathematical skills as needed to make change and give refunds.

Work Environment:

This position operates in a retail store environment and requires work in both receiving/warehouse areas and customer-facing sales floor spaces. The employee may experience exposure to varied temperatures near donation drop-off entrances as well as regular contact with dust and assorted donated items. The role is performed in moderate noise levels generated by customers equipment and general store activity. The position also involves frequent interaction with diverse customers donors volunteers and staff and may require flexibility during high-volume donation periods or peak retail times. This role uses equipment such as cash registers computers phones photocopy and scanning machines.

Physical Demands:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is routinely required to stand walk bend reach and work in a fast-paced physically active environment. The employee must be able to lift carry push and pull items weighing 2050 pounds with assistance available for heavier items. The position requires safe operation of carts hand trucks and other basic material-handling equipment. Manual dexterity auditory and visual acuity are required for quality inspection reading labels operating the point-of-sale system and following written and oral instructions or procedures.

Essential Functions May Shift

Essential functions of this role include duties in both receiving (back of house operations and sales floor (front of house operations). The proportion of time assigned to each function may change in response to staffing needs donation volume customer traffic or organizational priorities. The ability to shift between tasks is an essential requirement of the position.

Position Type & Expected Hours of Work:

This is a non-exempt full-time or part-time position at 20 hours per week. SHOP KITCHENS FOR GOOD is open 7 days a week from 10:00am-6:00pm. Scheduled hours and days will vary. Must be available to work on weekends and evening shifts

Travel:

Employee may be expected to travel to as needed to additional KFG locations.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Benefits (Eligibility based on hours worked):

• Group life insurance
• Medical dental and vision coverage
• 403(b) retirement savings
• 13 paid holidays
• Generous Vacation Plan

Compensation Transparency

At Kitchens for Good we are committed to pay transparency and equity. The base salary range for this position is provided to ensure clarity and fairness in our hiring process. The final salary offered will be determined based on a variety of factors including your education relevant experience skills and knowledge. We also take into account internal equity to ensure consistency and fairness across our team.

Please note that the listed range reflects the full salary potential for the role. Offers at the top of the range are not typical as we aim to support long-term growth and advancement within the organization.

Acknowledgment:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. Kitchens for Good will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

AT-WILL: The individual hired in this role will be at-will and will be subject to termination by the employee or the Company with or without cause with or without notice and at any time.

AMERICANS WITH DISABILITIES ACT (ADA) STATEMENT: The Company will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process please contact Juanita Atitsogbuie at or

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT: The Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender or gender identity national origin disability status protected veteran status or any other characteristic protected by state or federal law.

Education & Work Experience

• High school diploma or equivalent.
• 6 months of cash handling and/or customer service-related experience preferred
• Knowledge to efficiently navigate and utilize electronic devices (mobile devices and computers such as Apple Samsung or Google products.)
• Entry level experience and knowledge in Microsoft office 365 programs (Excel Word Power Point One Drive and Share Point)