Recall Specialist

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the worlds most iconic brands. We design operationalize and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first working together to make others successful andestablishinga rich and empowered work culture we create opportunities for our people and the businesses we serve to be successful.

Summary

The Field Canvasser will be responsible for effectively managing a territory to ensure that assigned cases
pertaining to critical initiative(s) are closed on identified targets in their assigned geography.

Essential Job Functions:

Conduct field canvassing door knocks and face-to-face visits at identified addresses to close cases
with required documentation
Utilize MarketSource Dashboard to review case assignments and closures
Subject matter expert on assigned initiative(s)
Complete upload and record all information to specific requirements in
Utilize mapping and route optimization tools to effectively maximize productivity
Educate consumer on the extreme importance of initiative(s)
Overcome hesitancy and resistance from consumers to close cases
Develop relationships and work closely with assigned businesses in designated markets and field
team members
Contact or visit other locations as assigned

Required Knowledge Skills and Abilities:

Proven experience interacting with customers in person via phone call text and email
Effective communication and organization skills
Ability to work independently in the field with limited supervision
Ability to analyze and utilize key information to create territory action plans to achieve business
objectives
Ability to make independent decisions in the field positively impacting business objectives
Excellent written verbal and communication skills
Ability and willingness to conduct presentations to both small and large groups of people to a diverse
audience including business personnel customers and community leaders
Strong interpersonal skills

Ability to work a non-traditional schedule weekends and evenings
Bilingual desired (English/Spanish)

Job Requirements:

High School Diploma or equivalent
1 years of work experience industry-specific background preferred
Must have reliable transportation to perform essential functions within assigned geographic area

Additional Job Requirements

Frequently position self to get in and out of a vehicle
Regularly ascend and descend stairs
Frequently move objects weighing up to twenty pounds
Consistently work in outdoor weather conditions

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race sex age color religion national origin veteran status disability sexual orientation gender identity genetic information or any characteristic protected by law. If you would like to request reasonable accommodation such as the modification or adjustment of the job application process or interviewing process due to a disability please call or email

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections plan or program terms. This role may be eligible for the following:

• Medical dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable in accordance with the Los Angeles County Fair Chance Ordinance for Employers Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position as outlined above may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.