Racquet Attendant Supervisor

Arcis Golf team members thrive on anticipating needs forging connections and elevating experiences for our team members and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit humble heart and a genuine respect for one another.

• Create a welcoming professional and engaging environment for members and guests.
• Anticipate member needs and provide proactive assistance throughout their visit.
• EnsureRacquetAttendants consistently deliver exceptional service and uphold club service standards.
• Assist members with court reservations programs events lessons general questions and otherRacquetSports needs.
• Resolve member concerns professionally and escalate issues when appropriate.
• Maintain a strong presence within the facility and develop positive relationships with members and guests.
• Identify opportunities to improve service touchpoints and the overall member experience.

• Provide day-to-day leadership and supervision for theRacquetAttendantteam.
• Assist with hiring onboarding training scheduling and ongoing development ofRacquetAttendants.
• Establish clear expectations for service appearance communication attendance and operational responsibilities.
• Monitor staff performance and provide timely coaching and feedback.
• Ensure appropriate front desk coverage based on facility hours programming events and member activity.
• Lead by example and promote a culture of accountability teamwork hospitality and attention to detail.

• Oversee daily front desk operations and ensure theRacquetSports facility is organized prepared and member-ready.
• Support court reservations lesson scheduling program registration rosters member communication and event execution.
• Maintain accurate records within reservation programming retail and departmental systems.
• Coordinate schedules and operational information betweenRacquetAttendantsRacquetProfessionals and club leadership.
• Conduct regular pro shop walkthroughs to monitor cleanliness organization supplies water stations courts and member amenities.
• Identify and communicate maintenance safety or facility concerns and coordinate timely resolution.
• Ensure opening closing and other daily operational procedures are completed consistently.

• Maintain a clean organized professional and visually appealing retail environment.
• Support merchandising product presentation pricing and inventory organization.
• Monitor retail inventory and communicate replenishment or product needs to department leadership.
• Assist with receiving merchandise inventory counts member purchases and special orders in accordance with club procedures.
• Ensure merchandise and front desk areas consistently reflect the standards expected of a premier private club.

• Previous supervisory hospitality recreation country club retail or customer service experience preferred.
• Strong leadership skills with the ability to coach motivate and hold team members accountable.
• Exceptional interpersonal and customer service skills.
• Highly organized with strong attention to detail and follow-through.
• Professional verbal and written communication skills.
• Comfortable working with reservation systems point-of-sale systems email and basic Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced member-facing environment.
• Knowledge of tennis pickleball orRacquetSports operations is preferred but not required.
• Must demonstrate reliability professionalism initiative and a genuine passion for service.
• Ability to work a flexible schedule including mornings evenings weekends holidays and special events as needed.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Arcis participates in E-Verify the government program that certifies an employees right to work for us in the U.S.