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RACING SERVICES LIASON Seasonal
Job Location:
Monthly Salary:
Posted:
29 July 2026 (30+ days ago)
Posted:
Application Deadline:
4 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
WE LOVE OUR WORK.
- Conduct one-on-one and group training sessions for customers on betting platform functionality and wagering processes.
- Educate customers on betting terminology bet types odds formats and sports betting fundamentals.
- Create and maintain training materials tutorials guides and educational resources.
- Respond to customer inquiries regarding betting products features and promotions.
- Identify customer knowledge gaps and provide personalized coaching and support.
- Collaborate with Customer Support Operations Marketing and Compliance teams to ensure accurate and up-to-date training content.
- Collect customer feedback and recommend improvements to training programs and user experience.
- Stay current on industry trends betting products platform updates and regulatory requirements.
BRING US YOUR BEST.
- High school diploma or equivalent required.
- Bilingual Preferred
- Willingness and enthusiasm to train educate and support customers of varying experience levels.
- Patient approachable and committed to helping customers understand betting products platform features and responsible gaming practices.
About Company
Earn PENN Play Member Rewards — formerly mychoice Loyalty Rewards — and redeem for dining and hotel discounts, PENN Cash and other player comps.
