R-Loan Servicing Analyst (LSLS05)

Make an impact where accuracy and client outcomes matter every day. Join a team that values ownership collaboration and continuous improvement while supporting critical loan servicing activities. Youll build technical expertise strengthen analytical skills and expand your visibility through cross-functional partnership. This role offers strong opportunities to grow your operational knowledge and take on increased responsibility over time.

Job summary:
As a Loan Servicing Analyst within the Loan Servicing team you independently execute servicing and research activities that support timely accurate and high-quality client service. You resolve escrow-related requests from internal and external stakeholders process transactions and research exceptions to identify root causes and practical solutions. You help keep procedures and system documentation current and accurate supporting a well-controlled operating environment. You also contribute to continuous improvement efforts that enhance accuracy speed and client experience.

In this role you will act as a point of contact for escrow servicing questions and will apply loan documents servicing agreements and internal controls to day-to-day decision-making. Youll partner closely with teammates and cross-functional stakeholders to resolve discrepancies and reduce repeat issues. Youll provide guidance to junior team members and share best practices to strengthen team performance. Youll also support process and system changes through feedback and user testing.

Job responsibilities:

• Manageand respond to escrow servicing inquiries and transaction-related requests from internal and external stakeholders
• Executeescrow processing and reconciliation activities with a strong focus on accuracy and timeliness
• Researchescrow exceptions and discrepancies using thorough fact-finding and analysis
• Identifyroot causesrecommendpractical solutions andescalateonly highly complex or unprecedented issues with proposed paths forward
• Processservicing transactions in accordance with loan documents servicing agreements policies and controls
• Documentoutcomes decisions and supporting detail to maintain a clear audit trail
• Partnerwith cross-functional teams to resolve breaks and deliver positive client outcomes
• Supportcontinuous improvement initiatives by identifying enhancements that improve quality speed and service
• Participatein system enhancement efforts by providing process input and completing user testing activities
• Updateprocedures job aids and system documentation to reflect policy regulatory or system changes
• Planand prioritize work independently to meet deadlines across competing requests

Required qualifications capabilities and skills:

• Bachelors degreeorequivalent work experience
• Three yearsof experience in banking operations loan servicing mortgage servicing financial services or accounting
• Experience processing and reconciling escrow accounts or similar account reconciliation work
• Ability to interpret and apply loan documents servicing agreements policies and control requirements
• Demonstrated analytical and problem-solving skills including structured fact-finding and exception research
• Strong attention to detail with a consistent focus on accuracy in reporting and documentation
• Strong verbal and written communication skills with a client-service mindset
• Ability to work independently while effectively collaborating with partners across functions and levels
• Intermediate Microsoft Excel skills (for example: formulas pivot tables and lookups)
• Proficiency with Microsoft Office applications (Excel Word and Outlook)

Preferred qualifications capabilities and skills:

• Experience in commercial loan servicing
• Experience in accounting functions supporting loan operations
• Experience acting as a subject matter resource and providing day-to-day guidance to junior team members
• Experience supporting system enhancements including user acceptance testing
• Experience updating procedures job aids and operational documentation
• Demonstrated involvement in continuous improvement efforts that reduce errors or cycle time
• Familiarity with commercial banking products and operational workflows

Additional information:

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office on a 40-hour per week schedule.

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such an employment offer for this position is contingent on JPMorganChases review of criminal conviction history including pretrial diversions or program entries.