Quick Lube Service Advisor Assistant

All job responsibilities listed below are essential to the satisfactory performance of this position by any/all incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in Other related duties as assigned.

Service Center Responsibilities (as necessary)

. Write repair orders

. Backup service advisor

Move cars from the designated customer drop off into and out of the shop safely

Receive and apply payment from customers

Providing excellent customer service

Maintaining the cleanliness of the service center area

Escort customers and vendors to and from the various service department areas including the waiting room and technician shop ensuring guests are provided with proper personal protective equipment where necessary

Quality control in the drive thru

Answering and routing phone calls

Interact with customers to assist in the customer experience

Maintain a clean organized and safe work area

Perform other duties as required

Skills / Requirements

Qualifications:

MINIMUM QUALIFICATIONS

High School Diploma or equivalent.

Excellent communication and listening skills

Attention to detail

Excellent customer service skills

The ability to interact with customers managers and coworkers in a professional courteous manner.

Valid drivers license and insurable driving record are required.

Physical Demands:

Must be able to lift and carry and transport up to 25 pounds up to 60 feet.

Requires standing for extended period of time with frequent stretching reaching walking and stooping pushing and/or pulling.