Quality Technical Assistance Specialist-B2B

Location:Brecksville OH(with planned transition to Wickliffe OH in 2028)
JobType: Full-Time. 4 days on-site required

As Lubrizol approaches its centennial in 2028 our Wickliffe campus will become the unified home of Lubrizols global headquarters integrating Lubrizols Brecksville site capabilities and employees to the Wickliffe campus.

The Lubrizol Corporation a Berkshire Hathaway company is a specialty chemical company whose science delivers sustainable solutions to advance mobility improve wellbeing and enhance modern life. Founded in 1928 Lubrizol owns and operates more than 100 manufacturing facilities sales and technical offices around the world and has about 8000 employees. For more information visit .

We value diversity in professional backgrounds and life experiences. By enabling a consistent unbiased and transparent recruitment process Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognize unique work and life situations and offer flexibility ensuring our employees feel engaged and fulfilled in every aspect of life.

Location: Brecksville OH (with planned transition to Wickliffe OH in 2028) Deer Park Tx and Lewisville Tx

Job Type:Full-Time / On-Site

How Youll Make an Impact

As a dedicated and knowledgeable Customer Technical Assistance Specialist to join our dynamic this role you will be the primary point of contact for customers seeking technical support and guidance regarding our products and services. Your expertise and problem-solving abilities will contribute directly to customer satisfaction and the continuous improvement of our support processes. In this role you will:

• Respond promptly and effectively to customer inquiries via phone email or chat providing accurate technical assistance tailored to customer needs.
• Troubleshoot and diagnose technical issues related to hardware software and network configurations working closely with internal teams to resolve complex problems.
• Document customer interactions thoroughly maintaining detailed records of issues steps taken and resolutions in our customer relationship management (CRM) system.
• Collaborate cross-functionally with product development quality assurance and sales teams to escalate and track product-related concerns or feature requests raised by customers.
• Develop and maintain comprehensive knowledge of our products services and industry trends to ensure the provision of up-to-date and relevant support.
• Contribute to the creation and enhancement of technical documentation troubleshooting guides and customer self-help materials to empower users and reduce common support inquiries.
• Participate in ongoing training sessions and professional development opportunities to refine technical skills and customer service expertise.
• Assist in identifying recurring customer issues and recommend improvements to product design functionality or support processes.

Required Qualifications that Enable Your Success

• High School Diploma or GED equivalent is required. Associate or bachelors degree is preferred.
• Experience in Customer support or Customer Service is required.
• Experience with Microsoft Office applications is required.
• Experience in Technical Support or Customer Service.
• Strong problem-solving skills with the ability to analyze technical information and communicate solutions clearly to diverse audiences.
• Excellent interpersonal and communication skills demonstrating patience empathy and professionalism in all customer interactions.
• Ability to manage multiple inquiries simultaneously while maintaining attention to detail and quality service.

Preferred Qualifications that Drive you Forward

• Associates or Bachelors Degree
• Experience with SAP is a plus.
• Familiarity with troubleshooting tools diagnostic software and CRM platforms is highly desirable.
• Specialty Chemical or Medical Device industry is a plus

Your Work Environment
At Lubrizol were committed to providing a safe inclusive and empowering environment where you can do your best workwhether in a lab on the production floor or in a hybrid office setting. Depending on your role your work environment may include:

• Standing walking or operating equipment for extended periods
• Working in a lab or manufacturing setting with appropriate PPE provided
• Use of computers and digital tools in an office or hybrid environment
• Occasional lifting or movement of materials
• Adherence to rigorous safety protocols and ergonomic standards

We continuously invest in our facilities and technologies to ensure they support your well-being productivity and growth. If you require reasonable accommodation we are committed to working with you to ensure an inclusive and accessible experience.

Benefits that Empower You

• Competitive salary with performance-based bonus plans
• 401(k) match Age-Weighted Defined Contribution
• Comprehensive medical dental & vision coverage
• Health Savings Account (HSA)
• Paid holidays vacation and parental leave
• Flexible work environment
• Learning and development opportunities
• Career and professional growth
• Inclusive culture and vibrant community engagement
  Learn more at !

#LI-LT1 #LBZUS

Lubrizol:Imagined forLife. Enabled by Science.Delivered by You.

We tackle the worlds toughest challenges with science-based solutions deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture dedication to safety and incredible global talent drive our success. Our solutions meet the evolving needs of the modern worldbrought to life by science and most importantly delivered by you.

Whetheryourein the lab on the production floor or in the officeyoullbe part of a team around the world that empowers you to think boldly drive results and contribute to solutions that shape a better more sustainable future.

Wewinbecause of the future together.

#LI-JA1 #LBZUS #LI-Hybrid