Quality & Rapid Continuous Improvement Manager

Position: Quality & Rapid Continuous Improvement Manager

The Quality & Continuous Improvement Manager is responsible for leading and continuously improving Mountz Inc.s Quality Management System (QMS) across all business functions including engineering manufacturing calibration laboratories repair services supply chain warehousing and customer support.

Serving as the organizations Quality Management Representative this role ensures compliance with ISO 9001 ISO/IEC 17025 customer requirements and applicable regulatory standards while leading company-wide continuous improvement initiatives that enhance quality operational performance and customer satisfaction.

This highly visible leadership role partners with leaders throughout the organization to solve complex business challenges using structured problem-solving methodologies data-driven decision-making and Lean continuous improvement principles. This role provides overall direction in sustaining a quality-centric culture across the entire organization.

Why Join Mountz

At Mountz youll have the opportunity to make a significant impact across the organization while helping shape our culture of continuous improvement. We value collaboration innovation integrity and professional growth and we empower our employees to drive meaningful change.

If youre passionate about quality continuous improvement and building high-performing systems and teams wed love to hear from you.

Additional Details and Benefits

Travel: 20% domestic and overseas travel

Reports To: President

Benefits

We offer a competitive compensation and benefits package including:

• Medical dental and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Life and disability insurance
• Employee Assistance Program (EAP)
• Professional development opportunities
• Collaborative and innovative work environment

Mountz Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Essential Roles & Responsibilities:

As the Quality & Continuous Improvement Manager you will:

• Lead and continually improve the companys ISO 9001 Quality Management System.
• Maintain ISO/IEC 17025 accreditation readiness for calibration laboratories.
• Serve as Management Representative for the Quality Management System.
• Plan and lead internal audits external certification audits customer audits and accreditation assessments.
• Drive effective corrective and preventive action (CAPA) processes and verify long-term effectiveness.
• Lead cross-functional root cause investigations using proven quality methodologies.
• Champion continuous improvement initiatives using Lean Six Sigma PDCA A3 Value Stream Mapping 5-Why Analysis Fishbone Diagrams FMEA SPC and other quality tools.
• Partner with Engineering Manufacturing Supply Chain Sales Service and Customer Support to improve quality delivery cost and customer satisfaction.
• Develop and monitor quality KPIs including customer complaints warranty performance supplier quality audit findings Cost of Poor Quality (COPQ) and corrective action effectiveness.
• Present quality performance and improvement initiatives to executive leadership.
• Foster a culture of accountability operational excellence and continuous improvement throughout the organization.
• Supervise and develop members of the Quality team.

Required Qualifications:

• Bachelors or Masters degree in Engineering or another technical discipline
• Minimum of 8 years of progressive leadership experience in Quality Management
• Experience supporting manufacturing and service operations
• Strong working knowledge of ISO 9001 Quality Management Systems
• Experience with ISO/IEC 17025 accreditation requirements
• Experience leading internal customer and external certification audits
• Demonstrated success leading corrective actions root cause investigations and cross-functional improvement initiatives
• Proficient in utilizing advanced data-gathering and analysis systems
• Excellent communication leadership analytical and organizational skills

Preferred Qualifications

• Experience in calibration metrology test and measurement or industrial manufacturing
• Multi-site or global quality management experience
• Lean Manufacturing and/or Six Sigma experience
• ISO Lead Auditor certification
• ASQ Certification (CQE CQM/OE or equivalent)

Technical Knowledge

Ideal candidates will have experience with:

• ISO 9001
• ISO/IEC 17025
• Lean Manufacturing
• Six Sigma
• PDCA
• A3 Problem Solving
• 5-Why Analysis
• Ishikawa (Fishbone) Diagrams
• FMEA
• Statistical Process Control (SPC)
• Value Stream Mapping
• Risk-Based Thinking
• Corrective & Preventive Action (CAPA