Quality Program Manager

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff employees and business relationships.

OEM / GI Customer Leadership

• Leads global quality and technical program execution for strategic Global OEM GI Customers (Kubota John Deere CAT etc)
• Partner closely with Commercial and Marketing teams to translate customer needs into clear executable technical requirements.
• Connects customer requirements R&D manufacturing and quality systems
• Owns resolution of complex multi-site quality and technical issues
• Drives global alignment prioritization project execution and customer satisfaction at scale

• Serve as the primary technical and quality interface for strategic OEM customers

Global Program Leadership

• Translate customer requirements into clear executable technical and quality plans
• Lead customer-facing reviews including qualification complaint resolution and continuous improvement initiatives
• Lead complex multi-region project portfolios (innovation qualification scale-up MOB)
• Establish governance scope milestones risk management and resource alignment globally
• Provide executive-level visibility and decision support for the portfolio

Cross Functional Execution

• Cross functional responsibility to lead teams including R&D Quality Manufacturing Supply Chain Regulatory
• Key customer and internal contact for OEM programs and meetings. Includes High Impact leaders Quarterly Customer Continuous Improvement meetings etc.
• Perform effective data analysis to support complex investigations. Data analysis must be presented in a way that all can interpret it easily to drive to the correct conclusion.
• Develop Technical or Customer facing standard operating procedures and provide training to site personnel to ensure procedures are followed.
• Create/maintain monthly reports to track and improve metrics related to servicing Global accounts trial success rate project turn times complaint cycle time etc
• Utilizes customer data and helps them analyze and solve complex customer line problems as requested.

EDUCATION:

Required:

• Must have a Bachelors degree

Preferred:

• Majors in Chemistry Engineering or a related field are preferred

KNOWLEDGE & EXPERIENCE:

Required:

• Must have at least 11 - 15 years of experience in coatings products development Operations Quality Technical Marketing or Sales
• Flexible work schedule to adapt prioritization changes and needs
• Strong written and verbal communication skills
• Demonstrated ability to lead a cross functional team to a successful outcome
• Presentations skills
• Results oriented
• Program knowledge of Microsoft Excel Word and Access Minitab
• Demonstrated success in leading Root Cause investigations and analysis tools
• Previous direct customer interaction
• Six Sigma Green Belt
• Knowledge of more complex problem solving and error proofing skills
• Demonstrated problem solving project and program management skills for the complex issues.
• Able to lead an international team to drive improvement.
• Program knowledge of Business Objects
• System knowledge of Watson MES Product Vision Discovery and MES
• Ability to travel domestically and internationally for work.

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

30%