Quality Performance Administrator
Job Location:
Waukesha, WI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Monitor and improve DRP TPA and other program-related performance across all company locations
- Analyze scorecards service level agreements (SLAs) and performance metrics to identify opportunities for improvement
- Partner with office leadership and operations teams to drive accountability and operational consistency
- Lead monthly Program Performance Meetings
- Create and distribute a monthly Program Newsletter highlighting results trends and best practices
- Support program-related collections issues and work collaboratively to resolve obstacles
- Conduct quarterly visits to satellite locations to provide training coaching and support
- Build strong relationships with carrier TPA and program representatives
- Identify process improvements that enhance customer service compliance efficiency and profitability
- Supervise and support one Quality Assurance team member
- Serve as a trusted resource for leaders throughout the organization
- Quality Assurance
- Program Management
- Leadership
- Data Analysis
- Relationship Building
- Training & Development
- Continuous Improvement
- 5 years of experience in restoration insurance construction operations quality assurance project management or a related field
- Experience with DRP TPA carrier programs scorecards and performance metrics preferred
- Prior leadership supervisory or team lead experience preferred
- Experience driving accountability and influencing teams without direct authority
- Experience with RMS XactAnalysis AlacNet DASH or similar industry software preferred
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to interpret data and turn insights into action
- Strong presentation training and facilitation abilities
- Exceptional organizational and time management skills
- Relationship-focused leadership style
- Ability to balance strategic thinking with hands-on execution
Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran or disability status or any other status protected by law.
Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
To provide opportunities for great people to deliver Best in Class results
Required Experience:
Unclear Seniority
About Company
Are you Looking for an exciting opportunity? A problem solver who likes being in control of your own destiny? A person with a ravenous sense of urgency? An opt...
