Quality Manager

Koniag Advisory and Business Solutions a Koniag Government Services company is seeking an experiencedQuality Managerto support a federal civilian agency in Washington DC. This is a Hybrid position. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and role serves as the organizationally independent quality assurance authority for the engagement responsible for executing the Government-furnished Quality Control Plan (QCP) managing the Contractors proposed Quality Assurance Surveillance Plan (QASP) and providing the Government with transparent evidenced and independently verified performance data across all objectives and all capability Quality Manager is a cross-cutting role that operates independently of all capability area delivery leadsSnowflake data platform enterprise data catalog and governance Section 508 accessibility Atlassian toolchain and ServiceNow enterprise service managementensuring that quality surveillance threshold monitoring defect reporting and corrective action oversight activities are conducted with full objectivity and accountability directly to the Contracting Officers Representative (COR).The ideal candidate is a seasoned quality management professional with a demonstrated record of establishing and operating independent quality assurance programs on large multi-capability federal IT services engagements executing Government-furnished quality control plans with rigor and discipline producing evidenced performance data that withstands Government surveillance scrutiny and driving measurable process improvement outcomes across diverse technical delivery position requires the ability to obtain and maintain a government background investigation PIV/HSPD-12 credentialing and IAL2 identity assurance with all required system access authorizations completed within 15 calendar days of contract award. Work will be performed at the clients facility or COR-approved remote locations during Eastern Time core business Quality Manager is responsible for the independent execution of the Government-furnished Quality Control Plan (QCP) and the management of the Contractors accepted Quality Assurance Surveillance Plan (QASP) across all objectives and all capability areas of the engagement. This individual owns the integrity of all performance data reported to the Government maintains the programs deficiency log oversees corrective action plan development and effectiveness verification and ensures that all QCP controls are executed consistently completely and with retained evidence across every capability area throughout the independent of all capability area delivery leads the Quality Manager reports quality status and performance findings directly to the programs senior leadership and the Government COR ensuring that quality surveillance findings are reported accurately and without delivery pressure bias. This individual serves as the primary contractor quality interface to the COR and is accountable for ensuring that every threshold defined in the accepted QASP is monitored measured reported and escalated in accordance with contractual responsibilities will include but are not limited to:Quality Control Plan ExecutionOwn and execute the Government-furnished Quality Control Plan (QCP) ensuring all controls are implemented executed and documented across all five capability areas from the first day of contract performance so that objective quality surveillance begins in the first full month of and maintain a comprehensive QCP execution schedule documenting the inspection points checklists sampling activities peer review gates pre-release testing gates and evidence collection requirements for each QCP control across each capability area ensuring all controls are executed at the correct frequency and scope independent quality inspections at all defined QCP inspection points across capability areas including configuration and change-control verification inspections for Snowflake Atlassian and ServiceNow platform changes peer review gate compliance verification automated and manual Section 508 testing gate compliance verification and acceptance criteria application verification before any deliverable is presented to the complete organized and auditable QCP execution records for every inspection checklist completion sampling activity and peer review gate review conducted throughout the base period ensuring all retained evidence is accessible for Government surveillance at any that capability area delivery teams are applying the acceptance criteria defined in the QCP before presenting any deliverable to the Government and that no deliverable advances to Government submission without documented QCP compliance sampling-based quality reviews of capability area work productsincluding configuration changes platform releases analytics deliverables governance documentation accessibility test results and program management reportsensuring sampled outputs conform to QCP standards and that non-conformances are documented escalated and the Contractor does not substitute its own quality plan for the Government-furnished QCP and that any proposed deviation from a QCP control is formally identified and submitted to the Contracting Officer for approval before any deviation Management & Performance SurveillanceOwn and manage the Contractors accepted Quality Assurance Surveillance Plan (QASP) ensuring every performance standard threshold surveillance method sampling size frequency data source and reporting format defined in the accepted QASP is implemented and executed consistently throughout the base and maintain a comprehensive QASP execution calendar documenting the surveillance method sampling approach measurement frequency data collection source and reporting cadence for every performance objective and every QCP control in the accepted QASP ensuring surveillance activities are conducted on schedule without validate and reconcile performance data from capability area delivery teams against each threshold defined in the accepted QASP including platform availability metrics mean time to resolve data sprint and release commitment completion rates catalog and governance coverage metrics Section 508 defect closure rates labor utilization reconciliation data and staffing and onboarding compliance validate QASP performance data submissions from capability area teams against source dataincluding platform monitoring logs ITSM tool records sprint board data catalog coverage reports and accessibility test evidence repositoriesensuring reported performance accurately reflects actual operational outcomes and is not subject to reporting and document any discrepancy between reported performance data and source data validation findings escalating data integrity issues to program leadership and the COR with supporting evidence within two business days of trend data for every QASP threshold presenting trend analysis alongside monthly threshold status reporting to enable Government stakeholders to identify performance trajectory risks before thresholds are the QASP is not revised unilaterally and that any proposed revision to an accepted QASP threshold or surveillance methodology is submitted to the COR for concurrence at least 10 calendar days before the proposed change takes Performance ReportingProduce and deliver the monthly status and performance report for the engagement integrating performance data from all capability areas and the program management cross-cutting objective into a single coherent and Government-ready performance report that addresses every threshold in the accepted QASP with trend data evidence citations and forward-looking risk the monthly status and performance report is accurate complete Section 508 conformant and submitted to the Government on time in accordance with the contractual reporting cadence and that all performance data reported in the monthly report is independently validated against source data prior to and deliver the monthly labor utilization report reconciling reported labor hours for all personnel across all capability areas identifying any utilization variances and providing explanatory narrative and corrective action plans for variances exceeding defined the programs staffing and onboarding compliance tracking data reporting PIV/HSPD-12 and IAL2 onboarding completion status for all personnel monthly and flagging any onboarding delays or gaps that affect the programs ability to sustain performance with the Senior Accessibility (508) Engineer to produce and deliver the quarterly Section 508 conformance report with comprehensive test evidence ensuring the report meets the format content and evidence retention requirements defined in the accepted Log ManagementOwn and maintain the programs deficiency log recording every identified quality deficiency threshold breach non-conforming deliverable and recurring defect with the following required data elements: root cause corrective action assigned corrective action owner due date effectiveness verification date and closure every missed threshold and every identified quality deficiency to the COR within two business days of detection providing a deficiency notification that includes the affected objective affected capability area threshold or standard breached detection date preliminary root cause assessment and planned corrective action and track the development of corrective action plans for every threshold breach and recurring defect ensuring root-cause analyses and corrective action plans are completed within five business days of any identified threshold breach and that plans are submitted to the COR for corrective action effectiveness in the reporting period following corrective action implementation documenting whether the implemented corrective actions have resolved the root cause and restored performance to threshold conformance and reporting effectiveness verification outcomes in the monthly status and performance process improvement commitments across all capability areas ensuring at least two documented process improvements per capability area are identified implemented and evidenced during the base period as required by the contract and reporting process improvement status Quality Inspection ActivitiesConduct independent unannounced quality inspections of capability area work products platform configurations change control records and deliverable preparation activities at the Quality Managers discretion throughout the base period maintaining the independence and credibility of quality surveillance by not relying solely on capability area independent peer review compliance audits for Snowflake platform change documentation Atlassian toolchain release documentation ServiceNow release and change documentation analytics product release documentation governance deliverable documentation and Section 508 testing evidence packages verifying that peer review gates were executed as required by QCP controls before outputs were independent pre-release testing gate compliance inspections for designated capability area releases verifying that automated testing manual testing Section 508 testing and acceptance criteria application were completed with retained evidence before releases were promoted to independent configuration baseline verification inspections for Snowflake Atlassian and ServiceNow platform configurations on a sampling basis verifying that configuration change control records accurately reflect the current configuration state and that unauthorized configuration changes are identified and all independent inspection findings in the deficiency log and QCP execution records and report findings to program leadership and the COR in the monthly status and performance report distinguishing between findings from capability area self-reporting and findings from independent Quality Manager -Capability-Area Quality GovernanceFacilitate recurring quality governance touchpoints with capability area delivery leads including monthly quality review meetings that address deficiency log status corrective action progress threshold trend data upcoming high-risk release activities and process improvement initiative quality governance oversight for the programs onboarding and staffing continuity activities under Objective 6 verifying that PIV/HSPD-12 and IAL2 onboarding is progressing on schedule for all personnel and that key-personnel substitutions are processed with COR concurrence prior to all Government-bound deliverablesincluding the Project Management Plan monthly status and performance reports quarterly Section 508 conformance reports platform release documentation and labor utilization reportsfor QCP and QASP compliance before submission ensuring all deliverables meet acceptance criteria and are Section 508 awareness of capability area release cadences sprint commitments and major platform change activities scheduling independent quality inspection activities to provide meaningful pre-release and post-release quality coverage without creating delivery bottlenecks for capability area as the escalation point for capability area quality concerns raised by any program staff member ensuring quality issues are formally documented investigated and resolved through the deficiency log process rather than informally managed within capability area Interface & Surveillance SupportServe as the primary contractor quality interface to the COR responding promptly and transparently to all COR quality inquiries surveillance requests and data validation requests and providing requested source data evidence packages and inspection records within the timeframe specified by the the Governments right to conduct its own surveillance at any time by ensuring all QCP execution records QASP performance data deficiency log entries test evidence repositories and source data are organized accessible and available for immediate Government review throughout the base the Governments right to validate any QASP data submission at the source by facilitating COR access to platform monitoring dashboards ITSM tool records sprint board data catalog coverage reports accessibility test evidence and labor tracking records as to Government direction to conduct additional surveillance where reported data proves unreliable implementing the directed surveillance methodology and reporting findings to the COR within the timeframe and deliver quality-focused briefings and executive summaries for COR review meetings program management reviews and other Government-facing forums presenting performance trend data deficiency log status corrective action outcomes and process improvement evidence in a clear concise and evidence-supported Program AdministrationDevelop and maintain all quality program documentation including the QCP execution schedule QASP surveillance calendar inspection checklists sampling plans evidence retention procedures deficiency log management procedures corrective action plan templates and reporting templates ensuring all quality program artifacts are current accessible and aligned to contractual the quality programs evidence retention repository ensuring all QCP execution records QASP performance data independent inspection findings corrective action records and deliverable acceptance evidence are organized version-controlled and retained for the full base period and for any post-performance audit period required by the and deliver quality program orientation for all program personnel at onboarding ensuring every team member understands their individual quality responsibilities under the QCP the programs defect reporting procedures peer review gate requirements and the consequences of non-compliance with QCP the quality programs own effectiveness continuously identifying and implementing improvements to inspection methodologies evidence collection procedures reporting formats and surveillance coverage that enhance the programs ability to detect and prevent quality issues before they result in threshold breaches or non-conforming and Experience:Required:Bachelors degree in Quality Management Information Technology Computer Science Business Administration Systems Engineering or a related field from an accredited college or university. Equivalent combination of education and directly relevant work experience may be considered in lieu of a of 7 years of progressive experience in quality assurance quality management or IT services quality program management with at least 4 years of dedicated experience managing independent quality assurance programs on federal IT services contracts of comparable scope and experience executing Government-furnished Quality Control Plans (QCPs) on federal IT services contracts including documented inspection point execution sampling-based quality reviews peer review gate compliance verification and evidence-based reporting to Government experience developing managing and reporting against Quality Assurance Surveillance Plans (QASPs) on federal IT services contracts including threshold monitoring source data validation trend reporting and corrective action experience managing deficiency logs producing root-cause analyses overseeing corrective action plan development and verifying corrective action effectiveness in a federal IT contracting producing monthly status and performance reports for federal IT contracts including integration of multi-capability-area performance data threshold trend analysis and evidence to obtain and maintain a government background investigation PIV/HSPD-12 credentialing and IAL2 identity assurance with all required access authorizations completed within 15 calendar days of contract :Prior experience serving as the Quality Manager or Quality Assurance lead on a federal digital workplace enterprise IT services or platform engineering contract with a comparable multi-capability-area structure and Government-furnished QCP providing independent quality oversight across multiple concurrent technology platforms in a single engagement including enterprise service management platforms collaboration toolchains data platform environments and accessibility conformance with FAR Part 12 commercial services inspection and acceptance requirements including FAR 52.212-4(a) and its application to nonconforming services correction and replacement with labor utilization reconciliation reporting on firm-fixed-price labor-only federal IT services Skills and Competencies:Expert knowledge of federal IT services quality assurance principles and practices including QCP execution QASP development and management sampling-based quality surveillance performance threshold monitoring deficiency log management and corrective action oversight in a federal contracting organizational independence discipline the proven ability to conduct and report quality findings objectively and accurately without bias toward delivery team performance interests and to maintain that independence under delivery schedule proficiency with QASP performance data collection source data validation and trend analysis methodologies including the ability to independently verify reported performance data against platform monitoring logs ITSM tool records sprint board data and other primary data managing deficiency logs at enterprise scale including root cause analysis facilitation corrective action plan development oversight effectiveness verification and process improvement tracking across multiple concurrent capability written communication skills with the demonstrated ability to produce clear accurate evidence-supported and Government-ready quality reports deficiency notifications corrective action plans and performance briefings aligned to federal deliverable standards and Section 508 with the digital workplace technology platforms within the engagement scopeincluding Snowflake enterprise data catalog and governance platforms Atlassian Jira and Confluence ServiceNow and Section 508 accessibility testing toolssufficient to conduct meaningful quality inspections interpret capability area performance data and assess the adequacy of configuration changeOur Equal Employment Opportunity Policy:The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website please contact Heaven Wood via e-mail at or by calling to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352