Quality Manager

Company ProfileWith over 80 years of innovation JCB is the worlds largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continentsincluding the United States the United Kingdom India and BrazilJCB produces a diverse portfolio of more than 300 products. These include telescopic handlers backhoe loaders excavators wheel loaders compact excavators skid steer loaders compact track loaders access aerial work platforms rough terrain forklifts and the heart of JCBs success are its people. As a family-owned business we are accountable to our customersnot shareholderswhich gives us the flexibility to focus on long-term innovation and delivering real value. This independence allows us to continuously develop advanced technologies and integrate them into equipment designed to perform in the toughest environments while maximizing customer JCB we stand behind our productsand our namewith pride and commitment to PurposeTo lead the site quality function ensuring that all products and processes consistently meet customer regulatory and internal standards. The Quality Manager is accountable for driving a culture of quality excellence continuous improvement and right-first-time delivery across manufacturing operations while aligning with business strategy and company TypeFull Time FLSA ExemptLocation13210 Palo Alto Rd. San Antonio TX 78264Benefits and Other CompensationJCB offers a comprehensive benefits package including medical dental and vision insurance; 401 (k) retirement plan; paid time off and paid ProcessApplications will be accepted through Careers JCB Careers JCB Jobs JCB or via LinkedIn. The anticipated application window will close on July 09 2026Major Tasks Responsibilities & Key AccountabilitiesRobust Quality Management System (QMS)Ensures effective implementation and continuous improvement of quality management systems aligned to recognized standards (e.g. ISO 9001 / IATF) maintaining compliance and audit high-quality product outputLeads processes and controls that ensure products meet defined specifications reducing defects rework and customer problem resolution and preventionDrives structured root cause analysis and implementation of corrective and preventive actions to eliminate repeat issues and improve satisfaction and quality performanceMonitors and improve key quality KPIs including warranty internal defects customer feedback and compliance audits (QASI / ISO) ensuring alignment with business -functional quality leadershipPartners with manufacturing engineering supply chain and suppliers to embed quality standards throughout the product improvement of cultureChampions Lean Six Sigma and operational excellence initiatives to improve efficiency reduce waste and enhance process leadership and capability developmentBuilds mentors and develops the quality team to ensure strong technical capability and succession duties as assignedMinimum Qualifications5-8 years business/lean/operations experience driving team excellence and managing in quality control in a manufacturing and assembly environmentProven leadership skills (lead motivate process and people management skills).Experience in improvement processes (i.e. Six Sigma Lean etc.).Must pass any drug screens background checks and pre-employment tests as applicableMust pass any drug screens background checks and any pre-employment tests which will be conducted in accordance with applicable QualificationsProven experience leading cross-functional change initiatives driving alignment and adoption across business and operational teams Strong influencing and stakeholder management skills with the ability to act as a change agent and build consensus without direct authority Demonstrated ability as a problem solver using data and quality principles to identify root causes and implement sustainable solutions Background in quality management or continuous improvement (e.g. Lean Six Sigma or similar) with a focus on operational excellence Ability to set and communicate a clear vision proactively seek out opportunities and drive improvements with a strong ownership mindset and positive attitudeKnowledge Skills Abilities & CompetenciesStrong understanding of quality systems and standards (ISO 9001)In-depth knowledge of manufacturing processes and quality control techniquesUnderstanding of Lean Six Sigma and continuous improvement methodologiesUnderstanding of SAP accreditation CQI Level 5 or leadership and team development capabilityStrong communication skills across all organisational levelsAdvanced problem-solving and analytical capabilityHigh level of organisation and decision-making abilityStrong stakeholder management and influencing skillsProven experience in a quality leadership role within success in driving quality improvements and cost reductionExperience managing audits customer concerns and supplier qualityTrack record of delivering operational and strategic quality initiativesJob ConditionsBoth office environment and occasionally manufacturing/factory to noise and temperature RequirementsThe physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job the employee is regularly required to:Remain stationary operate hands to finger handle or feel reach with hands and arms and talk or hear. The employee is occasionally required to stand and move and/or walk. The employee must frequently move and/or transport up to 10 pounds. Specific vision abilities required by this job include close vision distance vision depth perception and the ability to adjust Opportunity EmployerJCB is an equal employment opportunity (EEO) employer in accordance with applicable federal state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability statute or any other characteristic protected under federal state and local laws. EEO EMPLOYER/VET/ Accommodation StatementJCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact the JCB Human Resources team at Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however as a global company JCB offers many job opportunities outside of the U.S. which can be found through our website at This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job.