Quality Manager

The Opportunity:

CACI is seeking a Quality Manager for the Global Mission Operations Support (GMOS) contract supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities:

• Provides technical/management leadership for QMP development implementation and maintenance across global enterprise

• Establishes enterprise quality standards ensuring services deliverables and performance outcomes meet Government requirements

• Directs identification of operational services requiring Performance Management Metrics establishing continuous improvement methodology

• Establishes enterprise performance metrics framework consistent with organizational objectives and compliance standards

• Directs customer experience program strategy including surveys NPS metrics trend analysis and improvement action plans

• Establishes enterprise KMP strategy documenting SOPs quality control procedures and continuous improvement processes

• Directs continuous improvement methodology implementation supporting continuous improvement cycles within operations

• Provides technical/management leadership on major assignments establishes goals and plans that meet project objectives and directs activities with overall responsibility for financial management methods and staffing

Qualifications:

Required

• BA/BS 13 years of relevant experience; equivalencies considered

• Active Secret clearance

• Extensive experience developing implementing and managing enterprise Quality Management Programs (QMPs) quality assurance frameworks and quality control processes within complex IT/service delivery environments

• Demonstrated experience establishing and managing performance metrics KPIs SLAs quality standards and service-level performance measures aligned with contractual and organizational requirements

• Experience conducting quality assessments audits root cause analysis trend analysis and corrective/preventive action planning to identify and resolve performance deficiencies

• Demonstrated experience implementing continuous improvement methodologies and translating performance data into measurable operational improvements

• Experience developing and managing customer experience and service quality programs including surveys satisfaction metrics NPS trend analysis and improvement action plans

• Experience developing quality management plans SOPs quality control procedures performance dashboards and executive-level reporting

• Experience with IT Service Management (ITSM) tools and methodologies including measuring and improving performance across IT service delivery processes

• Demonstrated ability to provide enterprise-level quality governance and technical leadership working across operations engineering service management program leadership and Government stakeholders

Desired

• Prior experience supporting federal agencies especially the Department of State

• Experience supporting large-scale geographically dispersed or global enterprise IT environments

• Experience with ISO 9001 CMMI Lean Six Sigma ITIL or comparable quality and continuous improvement frameworks

• Lean Six Sigma ITIL ISO Quality Management ASQ or related professional certification

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: