Quality Manager

Purpose: The Quality Manager is responsible for leading the Quality Management System (QMS) to ensure products processes and suppliers meet all internal customer and regulatory requirements. This role owns ISO compliance audit readiness supplier quality performance and continuous improvement initiatives across the organization.

Core Responsibilities:

Quality Management System (QMS):

• Develop implement and maintain the QMS in compliance with ISO 9001 and applicable standards.
• Establish and monitor quality objectives and key performance indicators (KPIs).
  • Supplier performance (PPM OTD scorecards)
  • Reduction in nonconforming material
  • Product reliability and customer quality metrics
• Maintain control documents records and quality procedures.
• Ensure effective control and disposition of nonconforming products.
• Lead Corrective and Preventative Action (CAPA) processes.
  • Measured on effectiveness and closure rate.

ISO Compliance & Audit Leadership:

• Serve as the primary owner of ISO certification and compliance programs.
  • Measured on ISO and audit performance (internal/external results).
• Plan and execute internal audit programs.
• Lead external audits (ISO customer regulatory bodies).
• Act as the main point of contact for auditors.
• Ensure timely closure of audit findings and nonconformances.
• Maintain audit schedules documentation and compliance records.
• Drive audit readiness across all functions.

Supplier Development & Performance Management:

• Develop and execute supplier quality and development strategies.
• Establish and manage supplier scorecards tracking.
• Lead supplier audits and capability assessments.
• Drive supplier corrective actions and performance improvements.
• Conduct Quarterly Business Reviews (QBRs) with key suppliers.
• Segment suppliers and implement targeted development plans.
• Manage supplier risk (quality capacity single source).

Cross- Functional Quality Leadership:

• Collaborate with Engineering Manufacturing Purchasing and Service teams to resolve quality issues.
• Support new product development with quality planning and risk analysis.
• Drive root cause analysis using structured methodologies.
• Promote Lean Manufacturing and Six Sigma initiatives.

Compliance & Certification:

• Manage product certification requirements and documentation.
  • Measured on adherence and certification status.
• Ensure compliance with regulatory and industry standards.
• Maintain readiness for customers and regulatory inspection.

Qualifications & Requirements:

• Bachelors degree in engineering quality manufacturing or related field preferred.
• Minimum 5 years of manufacturing experience with quality responsibility.
• Experience managing ISO 9001 or equivalent QMS.
• Experience leading internal and external audits.
• Strong analytical and problem-solving skills.
• Experience in supplier quality and development.

Desired Characteristics:

• ASQ Certification (CQE CQM or equivalent)
• Certified Internal and Lead Auditor ISO9001
• Experience with supplier audits and global supply chains
• Knowledge of Lean Manufacturing and Six Sigma methodologies
• Experience with ERP and quality reporting systems.