Quality Manager

What we do-

Aspen is a technology leader in sustainability and electrification solutions. The Companys aerogel technology enables its customers and partners to achieve their own objectives around the global megatrends of resource efficiency e-mobility and clean energy. Aspens PyroThin products enable solutions to thermal runaway challenges within the electric vehicle (EV) market. The Companys Cryogel and Pyrogel products are valued by the worlds largest energy infrastructure companies. Aspens strategy is to partner with world-class industry leaders to leverage its Aerogel Technology Platform into additional high-value markets. Aspen is headquartered in Northborough Mass.

What we value-

At Aspen our values reflect who we are and how we work both with each other and our customers suppliers and communities. They shape our interactions guide our decisions and inspire us to bring our collaborating internally or externally our values drive us to make a meaningful impact within Aspen and in all our relationships.

Aspens CORE Values

We Do the Right Thing

We are Problem Solvers

We are Allies

We Drive Forward

What you will do-

Aspen Aerogels is seeking a strong hands-on and technically capable Quality Manager to lead and strengthen the Quality function in support of automotive manufacturing growth customer satisfaction and operational stability. Reporting to the Sr. Director Operations & Quality Director this role will be responsible for driving quality system discipline customer compliance supplier quality readiness and cross-functional execution across manufacturing engineering supply chain operations R&D and EHS.

This position is critical to support Aspens transition toward a more independent standardized and automotive-ready quality organization. The Quality Manager will ensure that quality processes are not only documented but effectively implemented on the manufacturing floor including control plans quality gates incoming inspection process controls layered audits nonconformance management APQP PPAP supplier qualification and customer-specific requirements.

The ideal candidate must be able to lead through ambiguity stabilize quality performance during supplier/process changes support customer escalations and develop a high-performing Quality Engineering team capable of sustaining IATF 16949 expectations automotive core tools product validation traceability and continuous improvement.

How will you do it-

• Lead the Quality organization to support manufacturing stabilization supplier transitions and customer protection activities.
• Establish and maintain strong quality governance across incoming material in-process controls final inspection product release and customer shipment readiness.
• Ensure supplier changes material changes process changes and product qualifications are managed through proper change control risk assessment validation APQP and PPAP processes.
• Lead supplier qualification and supplier development activities including audits performance monitoring corrective actions and PPAP readiness.
• Ensure incoming materials from critical suppliers are properly controlled inspected traceable and approved before use in customer products.
• Drive containment root cause analysis corrective actions and verification of effectiveness for internal and external nonconformities.
• Lead customer complaint response 8D execution customer communication support and closure of quality issues.
• Ensure customer-specific requirements are reviewed understood flowed down and implemented across the applicable functions.
• Ensure product and process traceability systems are robust enough to support customer inquiries containment suspect material identification and recall risk mitigation.
• Maintain PFMEA Control Plan inspection standards and quality gates as living documents aligned with actual process risks and lessons learned.
• Ensure manufacturing process controls are effective measurable and consistently followed by Operations and Quality teams.
• Partner with Operations and Engineering to reduce scrap rework COPQ recurring defects and process variation.
• Develop a strong Quality Engineering team with clear ownership for APQP/PPAP process quality supplier quality incoming inspection lab activities calibration testing MSA SPC and quality systems.
• Provide technical leadership during customer audits certification audits supplier audits and internal assessments.
• Escalate quality risks proactively when customer satisfaction product conformity supply continuity and regulatory compliance may be impacted.
• Establish dashboards and routines to monitor customer complaints supplier performance internal defects FTQ/FTY audit findings PPAP status validation status overdue corrective actions scrap and COPQ.
• Support organizational independence from legacy supplier/process dependencies by building internal capability documented standards and sustainable quality controls.
• Ensure the Quality Management System (QMS) aligns with customer regulatory and certification requirements.
• Promote a culture of quality by engaging and influencing key stakeholders across Aspen sites.
• Manage and implement quality programs that ensure consistent production aligned with established standards.
• Lead the implementation of the Problem-Solving and Corrective Action process across the organization.
• Lead or support root cause investigations and implement corrective actions for nonconformities.
• Maintain documentation and ensure compliance with document control policies. Ensuring all the process owners follow and execute the document control policy.
• Lead and support activities related to PPAP FMEA SPC Gage R&R Supplier Qualification Calibration and Corrective & Preventive Actions in automotive assembly lines.
• Track and measure performing employee performance reviews.
• Develop and execute strategic plans to improve key performance indicators (KPIs) and enhance customer satisfaction year over year.
• Prepare and present technical program and operational quality reports as needed.
• Manage the Quality department budget and CAPEX projects.
• Review and audit SOPs validations and other documents.
• Train employees in QMS and ISO / IATF requirements.
• Supervise and manage all aspects of the Quality Lab and equipment.
• Support and lead other special projects as assigned.
• Adopt and follow Aspens core values.

Why you are right for the job-

• Minimum 810 years of progressive Quality experience in automotive manufacturing preferably Tier 1 or Tier 2.
• Minimum 35 years of people leadership experience managing Quality Engineers Supplier Quality Process Quality or Quality Systems teams.
• Strong experience with IATF 16949 ISO 9001 APQP PPAP PFMEA Control Plan MSA SPC and 8D problem solving.
• Demonstrated experience managing customer escalations supplier changes production stabilization and major quality recovery plans.
• Experience interacting directly with OEM customers is strongly preferred.
• Ability to lead in a fast-paced manufacturing environment with incomplete information competing priorities and high customer visibility.
• Strong technical judgment and ability to challenge weak root causes incomplete corrective actions and undocumented process changes.
• Experience building quality systems not only maintaining them.

KEY SUCCESS FACTORS:

• Ability to protect the customer while supporting operational continuity.
• Strong floor presence and hands-on leadership.
• Capability to drive discipline in control plans quality gates and process adherence.
• Ability to build independence from supplier-driven knowledge gaps.
• Strong escalation management and communication with leadership.
• Ability to develop people while holding accountability.
• Strong automotive mindset: prevention traceability validation documentation and customer approval before execution.

What to expect-

Physical Demands and Work Environment:

• Frequently required to stand sit and use hands.
• Occasionally required to walk climb balance bend stoop kneel or crawl.
• Frequently works near moving mechanical parts and may be exposed to fumes or airborne particles.
• Occasionally exposed to extreme heat or cold.
• The noise level in the work environment is typically moderate.
• Must occasionally lift and move up to 10 pounds.
• Specific vision abilities include close vision distance vision color vision peripheral vision depth perception and focus adjustment.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any accommodations may be made to enable individuals with disabilities to perform the essential functions.

PERKS OFJOININGOUR TEAM!

Aspen is committed to offering a comprehensive benefits package a positive and productive work environment encouraged work/life and family balance and opportunities for growth and development in a culture that is focused on inclusion sustainability and working together to solve the worlds toughest challenges.

Aspen is proud to offer a competitive benefits package including Medical Dental Vision Tuition Reimbursement Paid Holidays Sick Time and addition we also offer 401k Employer Match Life and Disability Insurance and other benefits.

Expected Compensation: Between $130000 and $150000 USD/year based on experience. Yearly Bonus eligibility.

Aspen Aerogels Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.

Aspen Aerogels Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail toor call and leave a voice message at and let us know the nature of your request and your contact information and we will return your message.

Required Experience:

Manager