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Quality Improvement Director


Job Location:

Hartford, CT - USA

Yearly Salary: $ 159051 - 159051
Posted: 17 July 2026 (30+ days ago)
Application Deadline: 14 October 2026
Vacancies: 1 Vacancy

Job Summary

Introduction



WHAT WE CAN OFFER YOU

THE TEAM

The Quality Improvement Division provides technical assistanceincluding education training coaching and mentoringto child care providers across Connecticut including Early Start CT programs in schools centers and homebased settings. Key quality improvement activities include Accreditation Quality Improvement Support Pyramid Model support business supports Elevate and Service Navigation the Early Childhood Professional Registry and education advisement and guidance on standards curriculum and assessment. The division is also responsible for workforce supports including recruitment retention and compensation activities. These services are delivered through contracts with external partners and overseen by Division staff. Most quality improvement supports are available to all providers in Connecticut.

THE ROLE

The QI Director serves as the lead staff member for the division and is responsible for overseeing Quality Improvement staff and their activities. The Director provides strategic vision for the system of quality improvement services and ensures implementation aligns with division and agency priorities. The role also includes fiscal oversight including budget management expense monitoring and spending approvals.

Some key responsibilities include:

  • Managing staff and ensuring their work meets contract deliverables and aligns with the agencys mission and vision;
  • Leading fiscal planning budget oversight and invoice management;
  • Collaborating with external partners to advance activities and achieve shared goals.
POSITION HIGHLIGHTS

  • Monday - Friday
  • Full-time (40 hours per week)
  • First shift(8:00 AM - 4:30 PM)
  • Location: Hartford CT
  • Hybrid position (telework and in office)
    Selection Plan

    FOR ASSISTANCE IN APPLYING:

    Check out ourApplicant Tips on How to Apply! Need more resources Visit ourApplicant Toolkitfor additional support throughout the recruitment process.

    BEFORE YOU APPLY:

    AFTER YOU APPLY:

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    • Referral Questions:This posting may require completion of additional Referral Questions (RQs) which must be completed by the questionnaires expiration date. If requested RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).
    • Prepare For An Interview:Interviews are limited to those whose experience and training are most aligned with the role. To prepare review this helpfulInterview Preparation Guideto make the best impression!
    • Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.
    • The immediate vacancy is listed above however applications to this recruitment may be used for future vacancies in this job class.
    • Note: This position will be filled in accordance with contractual language reemployment SEBAC transfer promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees available at employer may participate in EVerify and will provide the federal government with your Form I9 information to confirm work authorization.

    QUESTIONS WERE HERE TO HELP:

    Due to high volume we are unable to confirm receipt or provide status updates directly. For recruitment updates please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process reach out to Frank DeCusati at (Opens in a New Window).

    Join the State of Connecticut and take your next career step with confidence!

    PURPOSE OF JOB CLASS (NATURE OF WORK)
    In the Departments of Aging and DisabilityServices Developmental Services Mental Health and Addictions Services SocialServices and the Office of Early Childhood this class is accountable formanaging program/policy planning development implementation and monitoringfor a major agency program area.
    EXAMPLES OF DUTIES
    • Manages staff and/or operations of unit/program;
    • Implements social services programs/policies;
    • Coordinates plans and manages unit/program activities;
    • Formulates program goals and objectives through the review of agency data;
    • Develops or assists in development of related policy;
    • Interprets and administers pertinent laws;
    • Coordinates research data analysis and program planning efforts;
    • Monitors analyzes and evaluates programs/policies to determine cost-effectiveness and quality of service;
    • Identifies and coordinates training needs;
    • Advises leadership of legislative legal or other program/policy impacts and recommends an appropriate position;
    • Monitors all internally and externally initiated program/policy changes;
    • Researches prepares and presents testimony to legislative committees study committees and courts regarding social services issues;
    • Evaluates staff;
    • Prepares or assists in budget preparation;
    • Maintains contacts with individuals both within and outside of agency who might impact program activities;
    • Acts as agency contact with state federal and community agencies on social services to ensure service delivery;
    • Participates in the recruitment and hiring of staff including outreach interview and selection;
    • Performs related duties as required.
    KNOWLEDGE SKILL AND ABILITY
    • Considerable knowledge of
      • and ability to apply management principles and practices;
      • relevant state and federal laws statutes and regulations;
      • social services programs early childhood programs deaf and hard of hearing programs programs for older adults and/or programs for individuals with intellectual disability or behavioral health issues;
      • relevant agency policies and procedures;
    • Knowledge of community organizations and social services agencies;
    • Considerable
      • interpersonal skills;
      • oral and written communication skills;
    • Considerable ability to interpret complex written material including legal narrative and to assess the impact thereof on programmatic goals.
    MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

    Nine (9) years of professional experience in the delivery of social services programs and/or policies.

    MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE
    One (1) year of the General Experience must have been in a managerial or consultative capacity with programmatic and administrative responsibility for a regional or statewide social services program.

    NOTE: For state employees this experience is interpreted at the level of a Program Manager Operations Manager Public Assistance Consultant Planning Specialist and Associate Accountant.
    MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED
    • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelors degree.
    • A Masters degree in social work public administration accounting early childhood education or a closely related field may be substituted for one (1) additional year of the General Experience.
    PREFERRED QUALIFICATIONS
    • Experience leading program quality improvement initiatives across a system of early childhood programs
    • Experience facilitating communities of practice or working groups to build shared understanding of policy and practice
    • Experience interpreting written standards processes and technical assistance documents
    • Experience working with accreditation systems including National Association for the Education of Young Children (NAEYC) Early Learning Program Accreditation National Association for Family Child Care (NAFCC) Accreditation Head Start Accreditation or Montessori Accreditation
    • Experience supervising staff and managing budgets for complex programs with multiple State and Federal funding streams
    • Experience utilizing feedback from partners and constituents to inform policy development and system improvement
    • Experience developing scopes of work defining performance metrics and monitoring contractor deliverables
    Conclusion

    AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

    The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women minorities and persons with disabilities.

    ACKNOWLEDGEMENT
    As defined by Sec. 5-196 of the ConnecticutGeneral Statutes a job class is a position or group of positions that sharegeneral characteristics and are categorized under a single title foradministrative purposes. As such a job class is not meant to beall-inclusive of every task and/or responsibility.

    Required Experience:

    Director


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    CT Board of Regents (BOR) & Charter Oak State College Careers Thank you for visiting our BOR-Charter Oak Career Page! We value our employees and are often looking to add new talent to our team. We offer many opportunities for our employees to contribute and stand out as part of our co ... View more

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