Quality Improvement Coordinator

POSITION SUMMARY:

The Quality Improvement Coordinator is responsible for ensuring that all program services operated by Westmoreland Community Action are fully compliant with applicable federal and state regulations and agency policies. This position provides leadership development and implementing for the programs ongoing monitoring system continuous quality improvement (CQI) initiatives and data integrity practices.

RESPONSIBILITIES:

Compliance & Ongoing Monitoring of agency data system(s)

• Implement and maintain ongoing monitoring systems in alignment with federal state and local requirements in addition to PANO Standards of Excellence CAP Policy & Procedures and other funders regulations
• Conduct regular monitoring reviews site visits and comprehensive file audits across all program service areas
• Ensuring program compliance and documentation consistency
• Oversee the investigation and resolution of client participant and external stakeholder complaints providing recommendations to address issues improve processes and ensure timely resolution
• Streamlining internal policies to reduce administrative burden on frontline staff and improve client satisfaction
• Using enhanced data systems to strengthen outcome tracking CQI processes and customer satisfaction analysis
• Serving as a regional model and potentially offering expertise to other organizations
• Collect analyze and interpret program data to identify trends risks strengths and areas for improvement
• Collaborate with leadership and supervisors to develop implement and track quality improvement and corrective action plans
• Lead a quality assurance committee across the agency to engage cross program participation knowledge
• Monitor progress to ensure corrective actions are completed accurately and within required timelines

Data Management & Reporting

• Ensure accuracy completeness and timeliness of data entry and reporting within required systems
• Training & Technical Assistance to agency staff as needed
• Develop and maintain tools guidance documents and resources that support consistent compliance and program quality

Policy & Procedure Development

• Review update and recommend program policies and procedures to ensure compliance with federal regulations
• Promote consistent implementation of policies and procedures across all program sites and service areas
• Any other duties as assigned by the Supervisor

Professional Expectations

• Maintain current knowledge of regulations and guidance for federal state and local regulatory policy
• Demonstrate strong organizational analytical and writen communication skills
• Ability to work independently multitask problem solve and prioritize tasks
• Exercise sound judgment professionalism and confidentiality
• Promote a culture of accountability transparency and continuous improvement
• Travel between program sites throughout Westmoreland County as required

QUALIFICATIONS:

• A bachelors degree is required or higher education degree
• Minimum of five to ten years of experience in compliance or continuous quality improvement (CQI) or oversight of Human Services Programs
• Demonstrated knowledge of advanced computer & information technology skills
• Experience with EmpowOR or similar data management systems is strongly preferred
• Actsand sex offender registry clearances
• Valid PA drivers license mandated Agency auto insurance coverage and reasonably clean driving record

Benefits:

• ICHRA health plans Using an allowance choose the best plan for you
• Dental vision life insurance short-term disability and long-term disability polices
• 16 paid holidays
• 10 days of vacation in first year of employment
• 8% retirement match after 1 year and 1000 hours of service
• Mileage reimbursement
• Time and a half for holidays worked.

Annual salary depending on experience: $72009.60 - $77043.20 ($34.62 - $37.04 per hour).

Westmoreland Community Action (WCA) is committed to recruiting and retaining a diverse workforce that reflects our community and those that we seek to serve. If you in good faith believe that you are qualified to succeed in this position we encourage you to apply. Please include a cover letter to tell us about your unique qualifications for the position. Our hiring manager will review your application and if interested will contact you regarding next steps.